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Front Desk Coordinator, FT Days - Outpatient Wellness Clinic (OWC)

Employer
Adventist HealthCare
Location
Rockville, MD
Closing date
Jun 14, 2019

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Industry
Healthcare
Function
Program Manager
Hours
Full Time
Career Level
Experienced (Non-Manager)

Job Details

The Outpatient Wellness Clinic (OWC) provides medication management and psychotherapy services to a diverse population of children, families and adults with mental illness. The Front Desk Coordinator maintains a variety of administrative responsibilities to ensure effective operations of the OWC.

Work Schedule:

Principle Duties & Responsibilities:
  • 40% complete prior authorizations
  • 60% operate the front desk. Responsibilities include: scheduling patient appointments, checking patients in and out using the electronic medical record, verifying insurance, collecting account balances, answering and directing incoming calls, assisting providers with clerical duties such as scanning and faxing.
  • Other duties as assigned.


Required Competencies:
  • Excellent customer service skills
  • Empathic toward individuals with mental illness and their families
  • Attention to detail
  • Ability to work in a fast paced environment while managing multiple priorities and maintaining professionalism
  • Ability to operate multiple phone lines
  • Demonstrates a commitment to teamwork
  • Proficient in navigating an electronic medical record
  • Understanding of insurance and billing processes


Required Qualifications:
  • High school diploma or equivalent
  • Minimum of 1-2 years of direct medical office administrative assistant/receptionist/coordinator experience
  • Bilingual in Spanish preferred


The Outpatient Wellness Clinic's hours of operation are Monday through Thursday, 8:00 AM - 6:00 PM, and Friday, 8:00 AM - 3:00 PM.

Tobacco Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Company

We are a faith-based healthcare organization, based in Montgomery County, Maryland. We are the largest employer in Montgomery County with over 6,000 employees! Our comprehensive approach to caring for our community includes three acute-care hospitals – Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center – as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks. We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services. Our mission is to extend God's care through the ministry of physical, mental and spiritual healing. At its core, our mission expresses who we are, why we exist and the purpose behind what we do. These words are reflective of God’s character as outlined in the Bible and honor the Seventh-day Adventist Church’s long-standing commitment to healing. You will also find that many of the beliefs and standards of conduct at AHC are universal beliefs that are recognized across many faith traditions.

Company info
Website
Location
820 West Diamond Avenue
Suite 600
Gaithersburg
MD
20878
US

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