Service Adviser

Location
Fairfax, Virginia
Salary
Negotiable
Posted
May 13, 2019
Closes
Jun 17, 2019
Industry
Automotive
Hours
Full Time

Key responsibilities for this position include, but are not limited to:

  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Maintains a professional appearance and friendly attitude towards customers.
  • Previous automotive experience is preferred.

Job Type: Full-time

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