The Endpoint Engineer position plays a critical role in supporting technology within the Department of Digital Information Infrastructure and Engineering team. The Endpoint Engineer utilizes their skills, experience, and talent to implement and support next-generation technologies across the enterprise. This position is directly responsible for ensuring proper configuration of all computing devices deployed by LCPS, including Windows, Chromebook, iOS, MacOS, and others. The position is also directly responsible for all application and software title delivery to devices either virtually or via supported distribution methods. These technologies support a dynamic learning environment that empowers 15,000 staff to deliver a world-class education for 80,000 students.
The following information is intended to describe the overall nature and scope of the work being performed in relation to the position. This is not a comprehensive listing of all responsibilities or tasks; other work may be assigned when deemed appropriate:
• Implements and supports new systems and enhancements to existing systems.
• Maintains system configurations for all endpoint devices to include Windows, iOS, Mac, and Chromebooks.
• Assists with measuring the effectiveness of existing core infrastructure systems and strategically design and implement improvements.
• Assists the Lead Engineer in the building process to ensure efficient support of all core infrastructure systems.
• Monitors and tests system performance to include delivering statistics and reports.
• Implements and supports enterprise infrastructure technologies per the direction of the Endpoint Management supervisor and Lead Endpoint Engineers.
• Solves technical issues while working collaboratively with other departments in a team-first approach.
• Resolves issues by applying outstanding communication, analytical, technical, critical thinking, and creative problem-solving skills to ensure all systems operate effectively and efficiently to maximize educational opportunities for students.
• Develops processes as directed to ensure the district gains maximum benefit from supported technologies.
• Bachelor's Degree in Technology field and experience servicing computer systems and networks
• Three years' experience with implementing and supporting core infrastructure systems
• Proven working experience supporting core infrastructure systems to include Active Directory, Virtualization, Storage, and Cloud Service environments
• Strong customer service, organization, and communications skills
• Works in a team-first environment and must be able to communicate effectively with all levels of technology experience
• Ability to approach problems with creative problem solving
The following provides a brief description of physical requirements for this position:
While performing the duties of this job, the employee is regularly talking. expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.