Information Systems Technology Coordinator

$75,961.60 - $116,064.00 Annually
Jun 13, 2019
Jul 02, 2019
Full Time
Position Information

Please note: This recruitment is open until the position is filled with a preferred filing date of May 23, 2019.

The Information Systems Bureau (ISB) of the Arlington County Department of Human Services (DHS) provides technology support for over 700 DHS staff. The ISB analyzes the department's technology needs, makes recommendations, and implements effective and efficient solutions. The ISB is searching for an experienced Business Systems Analyst for the position of Information Technology (IT) Services Coordinator. The IT Services Coordinator will serve as the Department's technical support lead by providing guidance and resource expertise to staff on department-wide information technology management. Reporting directly to the ISB Chief, the position will collaborate with the County's Department of Technology Services to coordinate DHS' participation in enterprise-wide updates and to resolve issues with day-to-day service delivery. This is a hands-on position, requiring the ability to troubleshoot technical problems, coordinate responses, and identify resolutions to technology issues. In addition to supervising a Business Systems Analyst, the position will provide functional leadership to other Business Systems Analysts who are assigned to programs throughout the Department.

To learn more about our services, please visit DHS.

Responsibilities include:

  • Assessing business needs and working with DHS leadership to evaluate and implement options;
  • Collaborating with local, state, and federal agencies (e.g., Virginia Department of Health and Virginia Department of Social Services) to represent DHS and coordinate DHS staff efforts;
  • Serving as the Records and Information Management technical expert and analyst, in partnership with the DHS Compliance team;
  • Planning new SharePoint sites, coaching staff, aiding the development of sites, and assuring quality and compliance;
  • Serving as a DHS liaison with the County's Department of Technology Services to develop communications clarifying County or state technology changes, and providing special audio/visual system planning and support;
  • Serving as one of the local security officers for state-supported social services programs; and
  • Managing the department's utilization of the County's outsourced print services.
The ideal candidate will apply strong verbal and written communication skills to provide optimal customer service, effective technology communication, and expertise in task coordination skills, as well as technical acumen.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria

  • Bachelor's degree in Computer Information Systems, IT, Business Administration or related field;
  • Considerable (at least three years) of experience in information systems and process redesign, managing and implementing all phases of the systems development life cycle including:
    • Two years of project management experience in a complex information systems environment.
Substitution: Additional relevant experience may substitute for the education requirement on a year for year basis.

Desirables: Preference may be given to candidates with experience in one or more of the following:
  • Understanding of ITIL principles to help organize IT support services;
  • Developing and maintaining SharePoint sites; and/or
  • Documented experience developing service management techniques and tools.

Special Requirements

A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Applicant must possess, or obtain by time of appointment, a valid motor vehicle operator's license from the applicant's place of residence. The applicant must authorize Arlington County to obtain, or the applicant must provide, a copy of the applicant's official state/district driving record. Any offer of employment may be contingent upon a favorable review of the applicant's driving record.

Must complete pre-hire federal background check and State of Virginia Central Registry check.

Additional Information

Work Hours: Monday - Friday between the hours of 8:00 a.m. - 5:00 p.m. with some flexibility.

Your responses to the supplemental questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions. Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

This recruitment is open until the position is filled with a preferred filing date of May 23, 2019. Applications submitted by this date will receive first consideration. Interested applicants are encouraged to submit their applications as soon as possible. Qualified applicants in this first group will be referred to the hiring manager and interviews will be conducted on a regular basis throughout the recruitment with candidates whose qualifications best fit our needs. Applications received after (the preferred filing date) may be considered if a hire is not made from applicants received by the preferred filing date. The application process will close when the position has been filled or when enough qualified applications have been received.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


Please ensure your application supports your answers to the questionnaire. Please check ALL boxes which describe your academic background and work experience as they relate to the minimum qualifications for the position.
  • I have earned a Bachelor's degree in Computer Information Systems, IT, Business Administration or related field.
  • I have considerable (at least three years) of experience in information systems and process redesign, managing and implementing all phases of the systems development life cycle.
  • I have two years of project management experience in a complex information systems environment.
  • I am substituting additional relevant full time work experience for the education requirement on a year for year basis.
  • none of the above


If you are substituting additional relevant full-time work experience for the Bachelor's degree requirement on a year for year basis, please use this space to describe this experience. If you have earned your degree, you may use this opportunity to further describe any relevant information about your professional experience.


Please check all that describe your background and experience.
  • Practice and implementation of records management.
  • Implementing and/or coordinating procedures based on new technology.
  • Implementation of simple data tracking system(s).
  • Proficiency with Microsoft Office.
  • None of the above.


Please provide an example where you were responsible for implementing and/or coordinating procedures based on new technology.


Please describe your previous experience and level of expertise developing business solutions with SharePoint.


Please provide an example of a project you led analyzing business solutions and presenting options to stakeholders to include analysis completed, format presented, and feedback received. What were the outcomes?

Required Question