Client Solutions Manager

Employer
Freddie Mac
Location
McLean, VA
Salary
Competitive
Posted
Apr 30, 2019
Closes
May 30, 2019
Ref
11686BR
Function
Finance
Hours
Full Time
Are you excited about an opportunity to develop client solutions in a fast-paced team that is at the center of understanding client needs and creating solutions? Are you a creative problem solver, who thrives on working across the organization to drive changes and new solutions? Are you an amazing communicator who can collaborate with others to construct powerful narratives that build reputation and brand with clients? If you have proven experience understanding client needs, know how to develop strategic solutions, and have experience in the secondary mortgage market, we are your next destination employer! Apply to join Freddie Mac's Office of the Client as our newest Client Solutions Manager.

Your work falls into the following categories:

Solutioning and Implementation

* Understand client needs and dimension the need/opportunity
* Serve as a resource for Account executives to define non-standard requests
* Prioritize client requests and integrate disparate objectives (e.g., client satisfaction, loan quality, market share, profitability)
* Develop strategic solutions that are innovative, thorough, and build reputation and brand with clients
* Collaborate across organizational lines to define solutions with limited direction
* Manage multiple efforts, deliver results quickly and adapt work plans and approaches to changing priorities
* Coordinate and support appropriate internal reporting and communication of results.

Relationship Management
* Understand client needs, their business model, strategy, and how to optimize the value of solutions to benefit the client and Freddie Mac
* Define the strategic value and talking point in conjunction with Integrate with the Marketing and Communications team
* Collaborate with others to design outreach campaigns, press events, and other activities, including but not limited to digital platforms

Qualifications

* A minimum of 8-10 years of experience developing solutions
* Bachelor's degree or equivalent work experience
* Excellent presence, professionalism and ability to influence and build partnerships at all levels; outstanding collaboration, interpersonal communication, verbal and presentation skills
* Working experience and excellent track record for creating and delivering solutions
* Ability to simplify complex content and write in a clear, succinct and engaging format
* Solid project management skills with ability to develop and execute multiple end-to-end programs and communication deliverables concurrently and with little oversight and working under tight deadline

Keys to success in this role:
* Adaptability and flexibility with high tolerance for ambiguity, ability to take ownership and drive projects in a changing environment
* Outgoing, energetic and enthusiastic independent thinker
* Driven, takes initiative while collaborating with both internal and external partners
* Extremely organized and willing to implement down to the smallest detail
* Desire and passion to make a difference and do more than is required by the job to ensure the success of the mission, business, and people

Top 3 Personal Competencies to possess:
* Leadership - Set and execute upon a clear vision, strategy, and/or goals
* Seek and Embrace Change - Actively support business change initiatives
* Drive for Execution - Treat obstacles as challenges to

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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