Program Management Manager

Freddie Mac
McLean, VA
Apr 30, 2019
May 30, 2019
Full Time
Are you a self-motivated professional with a strategic, enterprise-wide perspective who thrives in a high-energy environment? Do you have a passion for creating and driving change, with proven experience in program management? If so, apply to join us as the program leader in the Freddie Mac Quality Control (QC) Department as we embark on a multi-year, multi-faceted transformation to enhance the client experience while managing loan quality.

This position is critical to driving the QC Future State Program and related change management activities. It entails managing the Program while working across QC and Credit Risk Management (CRM) leadership to coordinate efforts with key strategic partners and stakeholders to ensure alignment and leverage opportunities on various workstreams.

* Engaging management and employees to define, analyze, and execute short- and long-term process, data, and technology enhancements critical to achieving the future state;
* Ensuring project execution with a commitment to transforming the organizational culture, improving client experience, and delivering timely business results;
* Supporting the department executive in organizational design and vision evolution;
* Collaborating with QC and CRM leaders and other key stakeholders to define and achieve core strategic plan objectives and develop/evolve the organizational design;
* Making recommendations to balance resources across near-term, transitional, and future state activities;
* Executing a metrics-based change management program, which includes targeted communications and other activities to enable two-way communications;
* Keeping staff and business partners informed of program goals, timelines, and achievements;
* Working as a change agent to drive and facilitate positive change;
* Working across QC, CRM and other business areas to drive project results by leveraging expertise in relationship building, envisioning meaningful change, strategic thinking and team building;
* Performing program management tasks including, but not limited to, workstream status reports, aggregation, performing or supporting data- and technology-driven test and learns, executive briefing presentation development, managing risks and issues, tracking resource and budget management; and
* Leading business case development including project design, justification, scope and cost estimates in collaboration with process owners and key stakeholders.


* 8+ years of related business experience with minimum of 2 years people management experience
* 3+ years proven experience in program management
* Experience delivering large, complex change management projects that involve interfacing with multiple teams, especially projects involving changes to business applications and technology
* Thorough understanding of project and program management techniques, methods, and software
* Demonstrated leadership and influencing skills within a matrixed and collaborative environment
* Strong verbal and written communication skills; significant experience communicating with executive leadership
* Bachelor's degree in business management or related field

Keys to Success in this Role
* Highly organized, detail-oriented self-starter with ability to work across silos while managing multiple projects
* Intellectual agility and excellent interpersonal, consultative, and communication skills (speaking and listening)

Top 3 Personal Competencies
* Partnership - Build trust and strong partnerships through my own and my team's actions
* Drive for Execution - Focus on results rather than the appearance of results
* Customer Focus - Seek and use data and feedback to enhance customer outcomes

Preferred Skills

* Primary (lender) and secondary mortgage market experience

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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