Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We're a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers. Perspecta works with US government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many waysnot only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. Perspecta's talented and robust workforce14,000 strongstands ready to welcome you to the team. Let's make an impact together. Perspecta has an immediate need for a Network Operations Support Technician in Washington, DC. Responsibilities Include: Upgrades network hardware and software components as required; Installs, upgrades, and configures network printing, rights, security, and software on file servers; Provides customers with network technical support with cross training to provide video teleconference support; Ensure maximum diagnosis cycle times are adhered to based upon severity level of the ticket Responds to the customer's questions ensuring high level customer satisfaction by clarifying customer needs and ensuring they are met. Bachelor's Degree or 5 years' experience and advanced technical skills in WAN/LAN, routing systems, TCP/IP, and Cisco and Network Communications. Experience in Windows Server, Windows Client, MS Exchange, MS Outlook, and Apple IOS. Strong Customer service skills required Strong interpersonal skills. OEM certification preferred