Assistant Director for Counseling, A-D, Office of Student Financial Services - Main Campus
- Employer
- Georgetown University
- Location
- Washington D.C
- Closing date
- Jul 24, 2019
View more
- Industry
- Education
- Function
- Executive, Management, Director
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
Job Details
Requirements
Assistant Director for Counseling, A-D - Main Campus Office of Student Financial Services
The Main Campus Office of Student Financial Services provides counseling and application processing services to 14,500 potential and current undergraduate and graduate applicants for aid each year. Most clients make multiple inquiries or visits per year. The Office of Student Financial Services manages an active caseload of 9,300 clients each year {currently enrolled students) and administers $300 million each year in Main Campus scholarship, loan, and work programs.
With limited supervision from the Associate Director of Student Financial Services, the Assistant Director for Counseling, A-D delivers counseling services to current and prospective students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant and work programs. For students with last names beginning with letters A through D, this position's duties include but are not limited to:
- This position administers over scholarship, loan and work programs to over 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances.
- Maintain all financial aid records, and for written and verbal communication with students to ensure the highest standards of customer/client services and support established procedures to ensure compliance with applicable laws, regulations, and University policies.
- Support established procedures to ensure compliance with applicable laws, regulations, and university policies.
- Georgetown now offers more academic programs that demand special attention. With these growing opportunities comes a growing demand for financial aid and the counseling required for the administration of this aid.
Qualifications:
- A bachelor's degree and part-time or full-time work experience with counseling, customer service, and/or administrative support.
- Demonstrated ability to collect and analyze data and to use independent judgment where appropriate.
- Excellent interpersonal and communication skills, a demonstrated ability to work with a diverse client population, and commitment to continuous quality improvement and customer services.
- Experience with and knowledge of PC based administrative software.
Preferred Qualifications:
- Any combination of experience with Ellucian's Banner, COGNOS, and/or Microsoft Office.
- Knowledge of federal, state, and/or institutional financial aid program rules, regulations, or processes.
Company
Founded in 1789, the same year the U.S. Constitution took effect, Georgetown University is the nation's oldest Catholic and Jesuit university. Georgetown today is a major student-centered, international, research university offering respected undergraduate, graduate and professional programs on its three campuses in Washington, DC.
Georgetown University is a leading employer in the Washington, DC metropolitan area and offers prospective employees an opportunity to work with the best and the brightest in a caring, diverse and intellectually stimulating campus environment. The University is world renowned for its academic and research programs which provide our faculty and staff with unprecedented career challenges and growth opportunities. Enjoy working with our students and professional colleagues who are proud of their accomplishments and strive to be leaders in their respective fields.
Georgetown University is an Affirmative Action/Equal Opportunity Employer that is committed to diversity in the workplace.
GEORGETOWN UNIVERSITY OFFERS ATTRACTIVE BENEFITS, INCLUDING A TUITION ASSISTANCE PLAN.
- Website
- http://www.georgetown.edu/
- Telephone
- 2026872008
- Location
-
37th & O Streets, NW
Suite 1200A
Washington
DC
20057
US
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