Assistant Director for Counseling, A-D, Office of Student Financial Services - Main Campus

Washington D.C
Apr 26, 2019
Jul 30, 2019
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Assistant Director for Counseling, A-D - Main Campus Office of Student Financial Services

The Main Campus Office of Student Financial Services provides counseling and application processing services to 14,500 potential and current undergraduate and graduate applicants for aid each year. Most clients make multiple inquiries or visits per year. The Office of Student Financial Services manages an active caseload of 9,300 clients each year {currently enrolled students) and administers $300 million each year in Main Campus scholarship, loan, and work programs.

With limited supervision from the Associate Director of Student Financial Services, the Assistant Director for Counseling, A-D delivers counseling services to current and prospective students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant and work programs. For students with last names beginning with letters A through D, this position's duties include but are not limited to:
  • This position administers over scholarship, loan and work programs to over 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances.
  • Maintain all financial aid records, and for written and verbal communication with students to ensure the highest standards of customer/client services and support established procedures to ensure compliance with applicable laws, regulations, and University policies.
  • Support established procedures to ensure compliance with applicable laws, regulations, and university policies.
  • Georgetown now offers more academic programs that demand special attention. With these growing opportunities comes a growing demand for financial aid and the counseling required for the administration of this aid.

  • A bachelor's degree and part-time or full-time work experience with counseling, customer service, and/or administrative support.
  • Demonstrated ability to collect and analyze data and to use independent judgment where appropriate.
  • Excellent interpersonal and communication skills, a demonstrated ability to work with a diverse client population, and commitment to continuous quality improvement and customer services.
  • Experience with and knowledge of PC based administrative software.

Preferred Qualifications:
  • Any combination of experience with Ellucian's Banner, COGNOS, and/or Microsoft Office.
  • Knowledge of federal, state, and/or institutional financial aid program rules, regulations, or processes.

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