Salon Manager-Congressional Plaza - Store 167
GENERAL SUMMARY & SCOPEThe Salon Manager (SM) is responsible for leading through Employer's mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The SM leads a team of designers and is accountable for all aspects of the services business, including service sales, guest satisfaction, and operational process. This leader drives his/her business through a focus on performance (service sales and in-store events), people (guest satisfaction and associate training), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, and the aptitude to learn and teach service technique and product knowledge.PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)The SM is a champion of Employer's mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):PerformanceMeet or exceed goals related to services sales and operational excellence.Execute salon events that deliver an unrivaled guest experience while delivering on services sales and payroll goals.Build a team that embodies the Employer brand by delivering exceptional service and coaching to the behaviors of the Employer at your Service program while additionally driving guest loyalty.Review and interpret financial and operational reporting regularly, including salon visit and audit results.Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.PeopleAttract, hire, and retain a diverse team of top talent.Train, coach, and develop designers using company programs, tools, and resources.Execute monthly Empower Hour meetings with designersCreate an environment that inspires and encourages the growth and engagement of designers and ensure all designers are attending Employer training programs and classesEstablish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on service sales goals.Promote a culture of service excellence amongst the leadership team and cross functional service partners by sharing best practices, establishing priorities, and providing support in other service areas.ProcessBe knowledgeable of, and ensure compliance with Employer policies, procedures, and standardsBe knowledgeable of, and ensure compliance to Infection Control PolicyUse the company's scheduling tool as directed to create and adjust schedules that support service sales growth Manage salon supply inventory, including ordering product, managing orders within allocated budget and ensuring products necessary for services are on handUse the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.Support continuous improvement by implementing company programs and influencing end-user adoption.#LI-LN1 EducationCosmetology school graduateAbility to work behind the chair up to 60% of the timeExperience5 years relevant work experience or equivalent combination of education and work experienceFinancial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenseAdvanced competency in salon sales, product and servicesDemonstrated knowledge of State Board of Cosmetologists regulations and hiring requirementsLeadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencingSkillsProficient with basic technology (eg, POS system, Microsoft Office programs, and Apple devices)Excellent written and verbal communicationStrong collaboration and interpersonal skillsStrong organizational skills to manage multiple tasks with moving partsAbility to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptableSPECIAL POSITION REQUIREMENTSCosmetology license2 years salon management experience, management license as required by state lawWork a flexible, full-time schedule to include days, evenings, weekends, and holidaysAttend offsite meetings (may require overnight travel)WORKING CONDITIONS Continuous mobility throughout the store on a daily basisLift and/or move up to 50 lbs. on a daily basisStoop, kneel, and crouch on a daily basisClimb a ladder and maintain balance on a daily basisFor positions located in San Francisco: pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.