Telecommute Customer Support Director
- Employer
- VirtualVocations
- Location
- Fairfax, VA
- Closing date
- Apr 24, 2019
View more
- Industry
- Other
- Function
- Executive, Help Desk Technician, Management, IT, Director
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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A software company is seeking a Telecommute Customer Support Director.Candidates will be responsible for the following: Evaluating and implementing the tools, processes and organizational supportIncorporating key operational and service-level benchmarks into workflowsImplementing a strategy to provide customer support via multiple channelsPosition Requirements Include:Travel opportunities for company meetings, team meet-ups, and the occasional conferenceHave managed multiple tiers of front-line technical support teamsHave built, implemented, and scaled world wide customer support operationsHave directed the implementation and maintenance of internal documentation around customer insightsHave configured and managed Zendesk
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