Client Service Specialist

Employer
Fast Switch, Ltd.
Location
Mclean, VA
Posted
Apr 22, 2019
Closes
Apr 22, 2019
Ref
60018880
Function
Accountant, IT
Industry
Other
Hours
Full Time
Client Service SpecialistTo fill the Client Service Specialist Role:Greet clients they as enter branch, process paper work, scan / deposit checksAnswer branch inbound line, general administrative support.Provides excellent service, operation and sales support to the Branch staff and our clients. Serves as the initial point of contact with responsibilities to greet, direct, and assist walk-in or call-in clients with any service related issues as well as account questions, issues, problem resolution, and escalations. Builds positive relationships with peers, business partners, and colleagues while working effectively with others to accomplish organizational goals.Responsible for the day-to-day operations and administrative functions of the branch.Work with Sr Financial Consultants and Financial Consultants to communicate solutions either directly or indirectly with clients.Identify and refer lead opportunities to Sr Financial Consultants and Financial ConsultantsActs as an onsite dedicated service expert on a wide range of client issues. Researches and resolves client issues in cooperation with back office partnersAdhere to all compliance/risk procedures and follow corporate and industry protocols.Ensure that all paperwork, policy and procedures for client requests have been adhered to in order to satisfy compliance requirements.Assist Branch Manager in performing daily key compliance and oversight activities for the branch.Participate in projects to improve processes and enhance the client experiencePerform duties with confidence, minimal supervision and sound judgment to mitigate risk for the firm.Excellent communication and computer skills, including MS Word, Excel, and Powerpoint.Research and resolution of complex client inquiries via phone, cases, and chatExcellent interpersonal and organizational skills; Strong attention to detail.Perform duties with confidence, minimal supervision and sound judgement to mitigate risk for the firm.Must have a sense of urgency, ability to multi-task, excellent organizational skills, and strong prioritization skills.Must demonstrate a positive and professional image at all times.1-2 years of customer service and/or sales experience preferred.Military education or experience may be considered in lieu of civilian requirements.Requirements: Excellent communication and computer skills, including MS Word, Excel, and Powerpoint.Research and resolution of complex client inquiries via phone, cases, and chatExcellent interpersonal and organizational skills; Strong attention to detail.Perform duties with confidence, minimal supervision and sound judgement to mitigate risk for the firm.Must have a sense of urgency, ability to multi-task, excellent organizational skills, and strong prioritization skills.Must demonstrate a positive and professional image at all times.1-2 years of customer service and/or sales experience preferred.Military education or experience may be considered in lieu of civilian requirements.At Fast Switch, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Isn't that cool? Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve, and have a little fun along the way.We at Fast Switch have been doing this for 22 years. We're doing business in almost half the states in the union with offices in Detroit, MI, Columbus, OH, New York, Hartford, CT, Massachusetts, Minneapolis, MN, Los Angeles, CA, San Francisco, CA, and Tucson, AZ.We're a financially strong, privately-held company that is 100% consultant and client focused.We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups. We also have a strong belief in giving back to the communities we serve.Our benefits are second to none and thanks to our flexible benefits options you can choose just the benefits that you need or want, options include:* Medical and Dental (Fast Switch pays majority of the medical program)* Vision* Personal Time Off (PTO) Program* Long Term Disability (100% paid)* Life Insurance (100% paid)* 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar matchPlus, we have a lucrative employee referral program and an employee recognition culture.In 2013, 2014, 2015, 2016, 2017 and 2018, Fast Switch was named one of the Top Work Places in Michigan by the Detroit Free Press and one of the Best Staffing Firms in 2016 and 2017. We have won the Columbus Business First "Fast 50" award 9 times in 12 years because of our strong growth which translates into more and better opportunities for our consulting staff members.Ranked "#1" supplier by over 50% of our customers nationally.Ranked "Top 3" supplier by over 75% of our customers nationally. To view all of our open positions, please go to: www.fastswitch.com and at the bottom of the page click Job Portal, or get there directly at: https://www.jobs.net/jobs/fastswitch/en-us/all-jobs/You can also follow us on Twitter at: www.twitter.com/fastswitchAnd you can become a fan of Fast Switch on Facebook at:

Similar jobs