Operations Senior

Freddie Mac
McLean, VA
Apr 22, 2019
Apr 22, 2019
Full Time
Freddie Mac operates in the US secondary mortgage market and is on a mission to keep mortgage money flowing, support the stability of the housing market, and promote housing affordability. We conduct business through our three business lines - Single Family, Multifamily and Capital Markets. Freddie Mac is an equal opportunity and top diversity employer.

Freddie Mac is currently seeking a Settlement Operations Senior with a special focus in project and process management. We are searching for someone who enjoys people and change! An energetic facilitator who thrives in a network of fast-paced teams. A skilled communicator who can establish rapport with people at all levels across the organization. A great organizer with a natural inclination for planning strategy and tactics who likes to help others solve problems. If you are passionate about these things, this may be the role for you.

Responsibilities Include:

Project Management -
* Work collaboratively with customers, as well as internal and external stakeholders.
* Work with project teams and stakeholders to ensure that business requirements gaps, or issues are resolved in a transparent and timely manner
* Develop and documenting business requirements, process documentation and other related materials
* Leverage mortgage experience to ensure that requirements / use cases including Non-functional (performance, operational
and transitional) are fully developed, communicated and understood
* Work independently while driving and managing assignments from concept through deployment/launch

Process Management and Data Analytics -
* Responsible for analysis, problem solving, decision-making and process execution 'End to End' in the Loan Delivery, Certification, Funding, CE Tagging and Data Correction processes
* Interacts with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines
* Partner with end users on troubleshooting, engage business users on potential areas of opportunity

Business and Operations Support -
* Responsibilities include managing relationships with internal and external business partners to ensure accurate and timely execution in front end mortgage purchase operations
* Staff have extensive knowledge of products, pricing, term structures, as well as detailed knowledge of specific transactions
* Provides resolutions to an extensive range of complicated problems. Solutions are innovative, thorough, and practicable. Works under limited direction
* Independently determines and develops approach to solutions. Work is evaluated upon completion for adequacy in satisfying objectives
* Represents the organization as the principal customer contact on contracts and often performs project leadership role


* College Degree or equivalent experience; advanced studies/degree preferred
* Financial Services and/or Mortgage Industry experience is preferred
* Typically has 5 - 7 years related experience
* Understanding of Loan Origination, securitization, and/or middle and back office functions
* Excellent verbal and written communication skills
* Ability to think critically and logically
* SQL programming experience
* Proactive self-starter with good people skills and a strong work-ethic
* Proficiency in Excel and PowerPoint required

Keys to Success:
Success in this role means delivering or executing ideas and recommendations as well as collaboration with key business partners to achieve improvements in productivity, cycle times and quality.

Personal Competencies:
* Leadership: Set and execute upon a clear vision, strategy, and/or goals
* Partnership: Build trust and strong partnerships through my own and my team's actions
* Drive for Execution: Be accountable for strong individual and team performance

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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