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Service Advisor

Employer
Bob Bell Ford Hyundai
Location
Annapolis, MD
Closing date
Apr 20, 2019

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Industry
Other
Function
Accountant, IT
Hours
Full Time
Career Level
Experienced (Non-Manager)
As a Service Advisor you will own our customer s experience in the service lane You are the first point of contact with our customers and will be well versed in product offerings inventory needs technician scheduling and customer service From greeting vehicle owners on the drive line to explaining the repair process our Service Advisors are true professionals who enjoy helping others We welcome individuals who are new to the automotive industry but with previous roles in customer service retail sales restaurant industry or hospitality If you are looking for an opportunity to work for a fast growing family owned dealership Bob Bell Ford Hyundai is for you Bob Bell Ford Hyundai is always looking for a qualified individuals to join our service team and technicians to help handle the overflow of work we are experiencing At Bob Bell Ford Hyundai we strive to make every customer a customer for life Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated Every employee at Bob Bell Ford Hyundai is absolutely critical to its success Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years What We Offer Medical and Dental K Plan Paid time off and vacation Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Health and wellness Flexible Work Schedule Discounts on products and services Responsibilities Oversee flow of Drive Lane Ensure that customers receive prompt courteous and effective service Take ownership of the customer s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled Ensures that the daily inventory of technicians time is consistently sold to service customers Distribute work between technicians efficiently Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional well groomed personal appearance Clean driving record Willing to submit to a pre employment background check drug screen

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