Front Office Supervisor

Location
Crystal City
Salary
30K - 35K
Posted
Apr 19, 2019
Closes
May 24, 2019
Function
Customer Service
Hours
Full Time

Hilton Garden Inn Reagan National Airport

Position Title: Front Office Supervisor

Reports to: Director of Front Office

Position summary:

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

PREREQUISITES:

A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of OnQ Property Management System is desired but not required.

EDUCATION:

Degree or Diploma in Hospitality Management is an asset. Computer Knowledge and experience in MS office programs.

EXPERIENCE:

Minimum 1 to 2 years work experience as Front Office Associate / Front Office Supervisor.