Desktop Computing Administrator, Technology Support - Georgetown University Main Campus
- Employer
- Georgetown University
- Location
- Washington D.C
- Closing date
- May 14, 2019
View more
- Industry
- Education
- Function
- Administrative, Help Desk Technician, IT
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
Job Details
Requirements
The Desktop Computing Administrator provides remote and onsite client computing services and support to the Georgetown University community. S/he works within a team structure designed to meet the specific needs of a targeted user community (defined both by proximity and affinity). As a service team member, the individual will be expected to provide a range of technical services including basic to advanced troubleshooting for client computing, software support, enterprise desktop management, mobile device support, networking, telecommunications, and video services. Working collaboratively with other technology providers to support the needs of the customer, the Desktop Computing Administrator has additional duties that include but are not limited to:
- Responds, diagnoses, and resolves user reported desktop problems involving voice (telecommunications), video (digital and analogue), and computer (hardware station and peripherals, O/S configuration, standard client software applications, server access/rights and network connectivity).
- Supports as appropriate specialized end-user software, operating systems, and connectivity needs.
- Manages user access to server-based applications, shared drives, personnel drives and networked printers.
- Coordinates with appropriate members of Network Computing Services and Information Systems to resolve complex network, core business application and server-based problems.
- Coordinates hardware warranty support, consulting with vendors and manufactures as needed to resolve complex problems.
- Delivers, installs, and updates new and existing desktop resources and services including voice and data connections, phone sets, video connections, computer workstations, software, local area network accounts and peripherals (such as printer, scanners, and modems).
- Ensures that services delivered are done so in compliance with University standards and policies.
- Documents, tracks, and reports work through updating the Peregrine system, weekly reports, and inventory databases, providing clear and timely information on steps taken to resolve problems and services delivered.
- Clearly documents any specialized needs, skill sets or services provided to user communities with special needs.
- Communicates support issues to Team Leader, in weekly group meetings and other avenues as appropriate.
- Stays abreast of current and emerging technologies and services through professional organizations, training, industry publications and communication with peers.
- Shares information with other TSS members and works collaboratively toward building a strong team structure.
Qualifications
- College work or equivalent work experience
- 5 years' experience in an IT Help Desk and enterprise endpoint support environment
- Strong problem solving, diagnostic skills, communication, and interpersonal skills
- Strong working knowledge of Microsoft Windows (7 - current) and Apple OSX (10.10 - current)
- Strong working knowledge of iOS and Android mobile operating systems and devices
- Strong working knowledge of PC and Apple Hardware.
- Good working knowledge of imaging technologies and virtual machines
- Good working knowledge of Networking technologies to support desktop computing
- Good working knowledge of client applications including email and MS Office Suite
- Basic understanding of telecommunications and connectivity options
- Demonstrated ability to stay current with advancing network technology
Preferred Qualifications
- Experience in a higher education environment
- Certification in a desktop operating system environment (Windows, Apple, UNIX)
- Networking, security, with some internet/ telecommunications and audio-visual experience
Company
Founded in 1789, the same year the U.S. Constitution took effect, Georgetown University is the nation's oldest Catholic and Jesuit university. Georgetown today is a major student-centered, international, research university offering respected undergraduate, graduate and professional programs on its three campuses in Washington, DC.
Georgetown University is a leading employer in the Washington, DC metropolitan area and offers prospective employees an opportunity to work with the best and the brightest in a caring, diverse and intellectually stimulating campus environment. The University is world renowned for its academic and research programs which provide our faculty and staff with unprecedented career challenges and growth opportunities. Enjoy working with our students and professional colleagues who are proud of their accomplishments and strive to be leaders in their respective fields.
Georgetown University is an Affirmative Action/Equal Opportunity Employer that is committed to diversity in the workplace.
GEORGETOWN UNIVERSITY OFFERS ATTRACTIVE BENEFITS, INCLUDING A TUITION ASSISTANCE PLAN.
- Website
- http://www.georgetown.edu/
- Telephone
- 2026872008
- Location
-
37th & O Streets, NW
Suite 1200A
Washington
DC
20057
US
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