Desktop Computing Administrator, Technology Support - Georgetown University Main Campus

Washington D.C
Apr 19, 2019
May 14, 2019
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


The Desktop Computing Administrator provides remote and onsite client computing services and support to the Georgetown University community. S/he works within a team structure designed to meet the specific needs of a targeted user community (defined both by proximity and affinity). As a service team member, the individual will be expected to provide a range of technical services including basic to advanced troubleshooting for client computing, software support, enterprise desktop management, mobile device support, networking, telecommunications, and video services. Working collaboratively with other technology providers to support the needs of the customer, the Desktop Computing Administrator has additional duties that include but are not limited to:
  • Responds, diagnoses, and resolves user reported desktop problems involving voice (telecommunications), video (digital and analogue), and computer (hardware station and peripherals, O/S configuration, standard client software applications, server access/rights and network connectivity).
  • Supports as appropriate specialized end-user software, operating systems, and connectivity needs.
  • Manages user access to server-based applications, shared drives, personnel drives and networked printers.
  • Coordinates with appropriate members of Network Computing Services and Information Systems to resolve complex network, core business application and server-based problems.
  • Coordinates hardware warranty support, consulting with vendors and manufactures as needed to resolve complex problems.
  • Delivers, installs, and updates new and existing desktop resources and services including voice and data connections, phone sets, video connections, computer workstations, software, local area network accounts and peripherals (such as printer, scanners, and modems).
  • Ensures that services delivered are done so in compliance with University standards and policies.
  • Documents, tracks, and reports work through updating the Peregrine system, weekly reports, and inventory databases, providing clear and timely information on steps taken to resolve problems and services delivered.
  • Clearly documents any specialized needs, skill sets or services provided to user communities with special needs.
  • Communicates support issues to Team Leader, in weekly group meetings and other avenues as appropriate.
  • Stays abreast of current and emerging technologies and services through professional organizations, training, industry publications and communication with peers.
  • Shares information with other TSS members and works collaboratively toward building a strong team structure.

  • College work or equivalent work experience
  • 5 years' experience in an IT Help Desk and enterprise endpoint support environment
  • Strong problem solving, diagnostic skills, communication, and interpersonal skills
  • Strong working knowledge of Microsoft Windows (7 - current) and Apple OSX (10.10 - current)
  • Strong working knowledge of iOS and Android mobile operating systems and devices
  • Strong working knowledge of PC and Apple Hardware.
  • Good working knowledge of imaging technologies and virtual machines
  • Good working knowledge of Networking technologies to support desktop computing
  • Good working knowledge of client applications including email and MS Office Suite
  • Basic understanding of telecommunications and connectivity options
  • Demonstrated ability to stay current with advancing network technology

Preferred Qualifications
  • Experience in a higher education environment
  • Certification in a desktop operating system environment (Windows, Apple, UNIX)
  • Networking, security, with some internet/ telecommunications and audio-visual experience

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