Patient Service Representative

Location
WASHINGTON, DC
Posted
Aug 08, 2019
Closes
Sep 19, 2019
Ref
221310
Function
Administrative, Other
Industry
Other
Hours
Full Time
Job Summary/Company:

Ready to kick start your career as a customer service professional? Sparks Group is looking for friendly, service-oriented, motivated candidates in conjunction with one of the leading hospital systems in the Washington, D.C. area. If you have a passion for helping people and working on a dynamic team, then this is the job for you!

Responsibilities:
  • Utilize excellent customer service skills to greet and direct patients for appointments and referrals.
  • Field inbound calls and patient questions regarding issues including scheduling appointments, insurance verification, and collection of co-pays.
  • Schedule patient appointments through internal systems and provide verbal and written instructions. Document all call results into systems.
  • Liaise with the business office to process unpaid patient balances.
  • Maintain effective relationships with internal staff to best support a productive office atmosphere.

Qualifications/Background profile:
  • Friendly, optimistic attitude
  • 1-2 years of customer service experience
  • Ability to learn medical terminology
  • Ability to perform basic math functions, compute rate, ratio, percents, and to interpret bar graphs
  • Strong organizational skills as well as familiarity with Microsoft Office Suite

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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