Sr Process Improvement Analyst - Certified SCRUM Master

Frederick, MD
Apr 17, 2019
Apr 17, 2019
Full Time
Join us on our exciting journey! IQVIA (TM) is The Human Data Science Company (TM) , focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.Become part of a business unit that provided the industry's first comprehensive unified solutions platform - comprised of innovative technology and expert services proven to add value on thousands of clinical trials. From planning through closeout, our solutions are rigorously tested and improved by sponsors, CROs and sites of all sizes, in more than 60 countries.Through this experience we have established and integrated best practices into every feature of our system. That's why 9 of the top 10 pharmas, 4 of the top 5 CROs, and the biggest industry collaborations are among the many organizations that trust DrugDev technology.Don't take our word for it. There is no better validation of the value of our solutions than to hear directly from clients why they continue to choose our solutions to improve their clinical trials. Pfizer, BioMarin, PHRI and Clinical Site Partners are just a few of the organization that value our solutions.Join Our Mission - - - To Help clients "Do More Trials"The world expects more from pharma. The reality is we have no shortage of promising treatment candidates, yet developing a drug today costs 10x more than it did 30 years ago - as potentially life-saving drugs remain on the shelf. We're not interested in making clinical trials a little faster or a little better, because incremental improvements to the process are no longer acceptable. The world demands and deserves a truly disruptive revolution on an enterprise scale that flips the economics of clinical trials. We believe the only solution is to take advantage of unified and modern technology (as opposed to the disparate, clunky systems of the past) that bring study teams and sites together to do more trials and bring more drugs to patients who need them.ROLE SUMMARYYou will support the Program Management and Scrum activities in support of the Contract Management System effort as approved by the Site Activation BLT. This role will coordinate and deliver program support activities globally across multiple scrum teams and product lines including, but not limited to: cross-team coordination and release, change management, metrics definition, technical support, SDLC definition and compliance, and on-boarding/training.RESPONSIBILITIESIn collaboration with individuals across the Product organization, coordinate the development and continuous prioritization of program improvement planCoordinate and lead components of the implementation of prioritized program improvement activities including, but not limited to: cross-team coordination and release, change management, metrics definition, technical support, SDLC definition and compliance, and on-boarding/training.Act as Agile coach for software development teamsMonitor and document Product risks, including status reporting and risk mitigationProactively identify program issues and business impact and present details with data to management to facilitate prioritization and manage trade-offs between cost, schedule and customer benefitLead discussion and documentation of lessons learned and update the program improvement plan/re-prioritize plan components based on feedbackManage activities of global Program Support staffLead the process for prioritization of program activities in collaboration with Professional Services, Product Managers, and Software EngineersCOMPETENCIESTechnical/functional expertiseCommunication Decision makingCustomer focusConflict managementEnergy, motivation, and work rateProject ManagementPeople ManagementCommercial AcumenBusiness LeadershipSupervisory ResponsibilitiesThis position has responsibility for managing people. EXPERIENCEBachelors in a Business or Technical field5+ years of Program Management or Technical Product Management experience in a technology organization, preferably focused on delivering SaaS products in an Agile environmentExperience working in a software development environment building SaaS solutions3+ years working with Agile development teams. Certification as Scrum Mater (CSM), PMI Agile Certified Practitioner (PMI-ACP) or other Agile relevant certifications preferredAbility to define program issues and prioritize activities for program improvementDetail orientedOutstanding problem resolution skills with an ability to look at solutions in unconventional ways to identify opportunities to innovateExcellent collaboration and communication skills including presentation and listening skills with the ability to presentProven track record in handling multiple tasks and projects simultaneously, prioritizing workload effectively, and thriving in a dynamic and complex environment#LI-RP1IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA (TM) Job ID: R1068926

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