Supervisor Inbound Call Center Position Position located in Hunt Valley, MarylandAbout UsWe are currently looking to fill a Supervisor Inbound Call Center Position located at our customer in Hunt Valley, Maryland . We are seeking a self-driven individual to complement the team. Will be providing direction and support of daily operations to staff in handling inbound calls from clientele for the Child Card Subsidy Program . MUST HAVE SUPERVISORY EXPERIENCE IN A CALL CENTER ENVIRONMENT AND LONGEVITY SHOWING ON YOUR WORK HISTORY PRINCIPAL DUTIES AND RESPONSIBILITIES:Supervise one or more groups of Customer Service RepresentativesPlan and control workload to assure quality of serviceAssign and review work of staff for completeness and accuracyAbility to handle escalated inquiries in a timely mannerAnalyze work to determine cause of errors and recommend corrective actionImplement corrective action, policy changes and procedural changesParticipate in evaluation of staff on a consistent basisMust be able to sustain team dynamics and provide team buildingMust have the ability to coach staff, monitor calls for quality, excellent soft skills and the ability to train others on the skills required. MUST HAVE SUPERVISORY EXPERIENCE IN A CALL CENTER ENVIRONMENT; ALSO MUST BE ABLE TO MULTI-TASK AND ALSO HAVE EXPERIENCE BEHIND CUSTOMER SERVICE AS THIS SUPERVISORY POSITION WILL BE TRAINED IN ALL DEPARTMENTS IN ORDER TO HELP COVER FOR LEAVES, ABSENCES, ETC.; ALSO MUST SHOW LONGEVITY ON YOUR JOBS AS WELL Please email your resumes and contact information to Teri and we will be making calls regarding this position immediately so please make sure your contact numbers are included. We will be conducting on-site interviews and these interviews will happen ASAP so that we can get you started the ASAP. This position will work Monday through Friday 8:00am-5:00pm; pay will be $42,000/hr. Once you get through the interview process and your are chosen for the position, you must then pass a drug screen and national criminal background check.Additional Information:Location: Hunt Valley, MarylandPrincipals only. Recruiters, please don`t contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests. REQUIREMENTS:Must have at least 2 years of Supervisory experience in a call centerAbility to multi-task, work under pressure and meet deadlines within a production environment while maintaining a positive attitudeExcellent verbal and written communication skills including the ability to effectively communicate with customersMust show on resume the ability to coach staff, monitor calls for quality, excellent soft skills, and the ability to train others on the skills requiredExperience with call monitoring and trainingExcellent computer proficiency (MS Office, Excel, Word & Outlook)High school diploma or GED required MUST HAVE SUPERVISORY EXPERIENCE IN A CALL CENTER ENVIRONMENT; ALSO MUST BE ABLE TO MULTI-TASK AND ALSO HAVE EXPERIENCE BEHIND CUSTOMER SERVICE AS THIS SUPERVISORY POSITION WILL BE TRAINED IN ALL DEPARTMENTS IN ORDER TO HELP COVER FOR LEAVES, ABSENCES, ETC.; ALSO MUST SHOW LONGEVITY ON YOUR JOBS AS WELL Please submit your resume and contract information to Teri and we will be contact you immediately to schedule interviews And again this position is located in Hunt Valley, Maryland; will start interviewing ASAP at the customer site; full time, contract position starting ASAP; must have great skill set, attendance, and attitude; willing to learn and come to work and demonstrate exceptional team behavior; must have clean background; will interview ASAP to get you started on the job as quickly as possible Pay will be $42,000/yr.And again these positions are located in Hunt Valley, Maryland; pay is $42,000/yr.; will start interviewing ASAP at the customer site; full time, contract positions; must be able to work overtime when required; must have great skill set, attendance, and attitude; willing to learn and come to work and demonstrate exceptional team behavior; must have clean background; will interview ASAP to get you started on the job as quickly as possible Ideal Candidate Profiles: Supervisor, Customer Service Supervisor, Call Center Supervisor, Inbound Call Center Supervisor, Management