Team Lead - Customer Service / Sales / Business | Full Time
- Employer
- Uprooted Platinum
- Location
- Columbia, MD
- Closing date
- Apr 17, 2019
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- Industry
- Other
- Function
- Analyst, Customer Service, Sales, Business
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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We are looking for outgoing individuals with great communication skills to join our team as a Team Leader. The position duties are primarily composed of sales, marketing, dealing with customers, orders, account questions, renewing contracts. No experience is needed - paid training at the entry level position. Promotion and pay are based on performance, not seniority! People skills are a must! Primary responsibilities for the Team Lead role include:Representatives use tablets to reach out to customersRepresentatives verify account information.Representatives greet customers warmly and professionallyRepresentatives meet with small business customers face to faceRepresentatives will help to upgrade accounts.Representative assists with placing customer orders, or renewing their contracts.Representative answer customer questions about promotions or terms of sale.Representative suggest solutions about what products meet the needs of the client.Representatives inform the customer of deals and promotions.Representative utilize computer technology to handle high sales volumes and place orders.Representative work with customer service manager to ensure proper customer service is being delivered.Representatives report to management on overall daily numbers.Required Skills:Excellent communication, customer service, interpersonal, and typing skillsAbility to work efficiently and effectively in a multi-task customer service environmentStrong decision-making abilityProblem-solving skillsStrong oral communication skills including active listeningExcellent organization skillsEffective and accurate decision-making skillswww.uprootedplatinum.com
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