Construction Warranty Coordinator

Dan Ryan Builders
Rockville, MD
Apr 17, 2019
Apr 17, 2019
Program Manager
Full Time
OUTSTANDING CAREER OPPORTUNITY Dan Ryan Builders, nationally (NAHB) recognized Home Builder in North America, is seeking a qualified individual to fill the position of Warranty Coordinator for our Rockville, MD division. Purpose: Effectively handle incoming service requests via email and over the phone from homeowners in an expedient and professional manner. Providing support to the Warranty Team as required through excellent customer service and administrative tasking. Responsibilities:Log all warranty service requests received from homeowners in the computer system Immediately contact appropriate Warranty Service Team Members to respond to new service calls Log new completed service calls from warranty team members ensuring accuracy and information is input correctly Follow up as required on phone survey calls to homeowners to verify completion of service call and satisfaction of customer Must generate correspondence to internal and external customers Generate reports and interpret data for manager(s) May have to Interact via phone or email frequently with homeowners Interface effectively with customers, warranty staff, vendors, subcontractors, construction field supervisors, new home sales consultants and management Heavy phone and computer use Essential Functions:Detail oriented, have the ability to multi task and stay focused with numerous interruptions Excellent follow up and organizational skills No phone reluctance in initiating calls to home owners or team members Solid computer work experience, including Great communication and listening skills Good phone demeanor Strong work ethic Ability to multi-task and prioritize A good sense of urgency to respond to customer calls and relay information to Team Members Ability to handle confrontation and negative communication in a professional and composed manner. Able to listen empathetically and patiently and be personable with customers Previous office experience required. Previous customer service and residential homebuilding experience a plus. Other duties as apparent or assigned QUALIFICATIONS:Knowledge and SkillsMust have strong verbal skills (both in person and over the phone) and strong written skillsDetail oriented and strong organizational skillsEffective multi-tasking skillAbility to work in fast paced environmentProblem researching capabilityAbility to take initiative and be assertiveProcess management ability Education and Work ExperienceAssociates Degree OR 2-3 years work experienceData entry and file management experienceCustomer service experience a plusPrevious homebuilding experience preferredEOE

Similar jobs

More searches like this