Accounts Receivable Administrator
Accounts Receivable Administrator The Company:Hi-Tech Fasteners, Inc. (HTF) has been a leading master-stocking distributor of fasteners, electronic hardware and components for over 30 years. By building strategic and dependable customer and manufacturer relationships, HTF has steadily grown from a local distributor to one with international presence and reach. Through our distribution facilities in both the United States and Canada, we strive to meet our goal of exceptional service and "delivering the parts our customers need, when they need them." The Opportunity:The Accounts Receivable Administrator is responsible for the daily tasks related to collection of customer accounts, the posting of customer payments, managing customer credit applications/extension of credit and other related duties. Duties and ResponsibilitiesCustomer Credit Duties:Process new customer credit applications in a timely and accurate manner.Assist with analysis of credit worthiness of existing customers.Use the following tools and means to determine customer credit worthiness:Request and track trade references, following up in a timely manner when references not receivedExamine Dun & Bradstreet Credit HistoryIdentify and use other data sources and external information to assist in determining credit worthiness.Work closely with management to provide other information as needed.Collections Duties:Maintain customer receivables by making collection calls and/or e-mails/correspondence and work aged receivables that are past terms.Provide excellent and considerate customer service regarding collections issues, process customer refunds, account adjustments, resolve discrepancies and short payments.Enlist the efforts of sales and senior management when necessary to accelerate the collection process.Meet with Management weekly to review delinquent accounts.Maintain accurate cash collections notes and details within the customer record in the ERP system.Communicate and follow up in a timely manner with sales department regarding past due customer accounts.Release of Held Orders:Review the Held Orders report and release or hold customer orders as needed.Maintain close and consistent contact with customers for whom an order is being held.Keep sales team informed when order on hold.Posting and Processing Duties:Post customer payments daily by recording cash, checks, credit card, ACH and wire transactions in a timely and accurate manner.Prepare daily branch deposit and remote deposit capture.Perform reconciliation of daily receipts batches to the bank deposit records; close cash drawer.Make all necessary adjustments, corrections and write-offs as instructed.Verifies validity of account discrepancies by obtaining and investigating information from sales, customer service, shipping and customers.Resolve unapplied and unidentified payments.Other Duties:Provide analysis of customer accounts as requested by management, attorneys and staff.Maintain the accounts receivable filing; keep work area organized and files up to date.Mail/e-mail customer invoices daily and customer statements monthly.Maintain details of customer record in the ERP system (contacts, terms, notes, etc.)Any other duties as assigned.Skills and Key Competencies Attention to detail.Strong organizational skills.Effective problem-solving skills.Excellent oral and written skills.Should be an effectual verbal and oral communicator.Proficiency in Microsoft Excel, Word and Outlook.Able to deliver effective results, meet tight deadlines and targets.Ability to multi-task and prioritize.Education and QualificationsHigh school diploma Minimum of two years of accounts receivable, collection or related experience required.Commercial Collections experience preferred.