Telecommute Customer Support Director

Employer
VirtualVocations
Location
Baltimore, MD
Posted
Apr 17, 2019
Closes
Apr 17, 2019
Ref
53779076
Industry
Other
Hours
Full Time
A software company is seeking a Telecommute Customer Support Director.Candidates will be responsible for the following: Evaluating and implementing the tools, processes and organizational supportIncorporating key operational and service-level benchmarks into workflowsImplementing a strategy to provide customer support via multiple channelsPosition Requirements Include:Travel opportunities for company meetings, team meet-ups, and the occasional conferenceHave managed multiple tiers of front-line technical support teamsHave built, implemented, and scaled world wide customer support operationsHave directed the implementation and maintenance of internal documentation around customer insightsHave configured and managed Zendesk

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