Information Technology Specialist (Security) (INFOSEC)
Relocation expenses reimbursed No
Applicants must meet all legal and regulatory requirements. Reference the "Required Documents" section for additional requirements.
Applicants must demonstrate proof of meeting the Minimum Qualifications, that is, both the Basic Requirements and the Specialized Experience, as well as the Selective Placement Factor. Reference the "Required Documents" section for more information.
Basic Requirements: Experience - IT-related experience; experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Experience must have demonstrated each of the four competencies listed below.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail. At this level, an experience indicator includes planning, prioritizing, and organizing requirements that impact the work and outcomes of a work unit.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. At this level, experience indicators include the following: in-depth technical customer support such resolving non-routine problems, questions, or complaints; or, following-up on customer inquiries and requests for assistance to resolve problems about products or services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. At this level, experience indicators include the following: orally presenting technical information in an effective, professional, and understandable manner in formal settings; or, engaging in discussions and sharing of information with co-workers or team members.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. At this level, an experience indicator includes the following: gathering and analyzing facts, drawing conclusions, and developing recommendations/identifying alternatives to solve difficult problems such as utilizing various sources to conduct research to determine proper alternatives and providing recommendations to resolve issues that impact the work and outcomes of a work unit.
Specialized Experience: Applicants must have 52 weeks of specialized experience equivalent in scope and responsibility to at least the next lower grade level in the Federal Service (i.e. GS-11). This experience could have been obtained in the public or private sector. Specialized experience is defined as BOTH of the following:
1. Experience administering network infrastructure (i.e. Cisco, Hewlett-Packard, Netscout, or F5). An experience indicator at this level includes the installation, configuration, and maintenance of IT platforms to include the following: configuring network switch/routers, load balances, or network analyzers.
2. Experience creating and administering standard firewall rules (i.e. Check Point™, Palo Alto Networks®, Cisco, or Fortinet®). An experience indicator at this level includes supporting the build-out and updates of policy/access control lists to allow or restrict network access based on organizational requirements.
Selective Placement Factor (SPF):
- Experience installing and troubleshooting firewall infrastructure (i.e. Check Point™, Palo Alto Networks®, Cisco, or Fortinet®) in a large enterprise-level Local Area Network (LAN)/Wide Area Network (WAN) environment on a national scale, such as supporting 1,000+ users across headquarters operations and regional sites. An experience indicator at this level includes supporting the build-out, installation, configuration, or maintenance of firewall devices to include the following: supporting operating system upgrades, interface configurations, and policy/access control lists.
Education may not be substituted for experience at this level.
DOL seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.
Refer to these links for more information: GENERAL INFORMATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES
You will be evaluated for this job based on how well you meet the qualifications above.
Under the authority of direct hire recruitment, evaluation factors are a tool to gauge one's proficiency in relevant competencies, but will not be used to determine who will be referred to the hiring manager for consideration. All candidates who have provided a complete application, and meet the minimum qualifications and selective placement factor will be referred for consideration. For Displaced Employees ONLY: if you meet the eligibility requirements for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration for special priority selection. ICTAP/CTAP eligibles will be considered "well-qualified" if they attain a rating score of at least 85 in the numerical rating scheme. Be sure to review DOL Account Eligibility Questions #24 and 27 to reflect that you are applying as an ICTAP/CTAP eligible and submit supporting documentation.
Evaluation Factors (Competencies)
-Policy and Planning
The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview). Your evaluation may also include a review by an HR Specialist or panel and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc). The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.
To preview questions please click here. Read more Security clearance Other Drug test required No