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Subscriptions Representative

Employer
John F. Kennedy Center for the Performing Arts
Location
Washington, DC
Closing date
May 17, 2019

View more

Industry
Nonprofit
Function
Administrative
Hours
Full Time
Career Level
Experienced (Non-Manager)

Job Details

The Subscriptions Representative is responsible for working with all aspects of administering and fulfilling various types of subscription packages and orders for numerous genres including National Symphony Orchestra, Washington National Opera, theater, ballet, contemporary dance, jazz, family programming, and any other subscription series under Kennedy Center jurisdiction. This position requires a high quality of customer service to subscribers by phone, email and in person.

Duties and Responsibilities:

35% Processing all subscription orders within the current Kennedy Center ticketing software. This includes taking subscription orders by phone and processing web, telemarketed, faxed and mailed orders with accuracy and detail, assigning seats for all subscription series with sensitivity to patron needs and special requests, updating patron account information, and processing all payments received

25% Answering a high volume of telephone calls and patron emails with a polite, professional demeanor. This requires maintaining an up-to-date and thorough knowledge of all current subscription offerings and Kennedy Center policies and procedures in order to assist and communicate with patrons.

15% Work individually or as a team to complete other projects as assigned by the Subscriptions Manager in a timely manner.

10% Assisting with subscriber retention by communicating with renewing subscribers about their existing orders.

10% Testing both ticketing system and subscription web applications and providing feedback to the IT department to facilitate corrections and improvements to the purchasing process.

5% Proofreading various subscription and Kennedy Center marketing materials to ensure the information communicated to patrons is clear and accurate.

Education/Experience
  • Bachelor's degree with a focus an arts/marketing area preferred. Equivalent education and experience would be considered.
  • Must have customer service/sales environment experience.
  • Previous experience with ticketing systems is a plus.

Minimum Skills and/or Knowledge Required
  • Must be dependable, flexible, have good organizational skills, work well under pressure, and be able to provide a high level of customer service.
  • Must have a working knowledge of Microsoft computer applications.
  • Must be able to handle a high volume of telephone calls with a polite, professional demeanor while performing multiple tasks concurrently. Accuracy and attention to detail are crucial.
  • Must be able to function as a team player within the office and work well with all kinds of personalities in dealing with patrons and members of other departments at The Kennedy Center.
  • A background and knowledge of the performing arts is preferred.

Work Environment

The noise level of the work environment is normal.

Travel up to 5% may be required.

The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion. We offer a comprehensive range of benefits including medical, dental and vision insurance, paid vacation and sick leave, and a 403(b) retirement plan.

Company

The Kennedy Center is America's living memorial to President Kennedy and the nation's busiest arts facility. The Center presents and produces a variety of theater, musicals, dance and ballet, orchestral, chamber, jazz, popular, world, and folk music, and multimedia performances for all ages. We are the nation’s beacon for the performing arts, engaging artists and audiences around the world to share, inspire, and celebrate the cultural heritage by which a great society is defined and remembered. 

The Center serves as a catalyst among American arts organizations, eager to explore new directions and inspire audiences locally and worldwide. Whether through our NSO In Your Neighborhood initiatives, our expansion of Hip Hop programming, or the carefully curated programs intended to reflect the rich diversity of our culture, we are committed to reaching new audiences through innovative programs.

Through numerous free events, our national impact in arts education, and the diverse array of programs, art forms, and guest artists on our stages, we pride ourselves in reflecting and making a difference in our community and world today. The Kennedy Center is an institution and gathering place where all are welcome. Our expanded programming palette and the ongoing development of our new building expansion, called The REACH, are indicators of a growing, thriving organization. We have named this new extension of our campus The REACH for the words that inspire us: Renew, Experience, Activate, Create, and Honor.

FY 2017 Annual Report

Company info
Website
Location
2700 F Street, NW
Washington
DC
20566
US

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