Lead Onboarding Coach

Location
Largo, MD
Posted
Apr 17, 2019
Closes
Apr 17, 2019
Ref
10007985
Industry
Education
Hours
Full Time
University of Maryland University College (UMUC) seeks a Lead Onboarding Coach in the Office of Strategic Enrollment Management.

SPECIFIC RESPONSIBILITIES INCLUDE:
  • Design, develop, deliver, and assess training programs and materials.
  • Identify and implement opportunities to enhance training content, the training program, evaluations and the overall success of trainees.
  • Organize, update and present the training catalog and other materials.
  • Develop appropriate training using traditional or alternative methods, techniques, and formats including Instructor-led Training (ILT), Self-Paced and Web-based Training (WBT), and blended learning solutions.
  • Serve as a lead subject matter expert on all UMUC policies, procedures, and content; lead review and continual update of training materials to acknowledge changes in policies, procedures and content.
  • Align teaching methods and training content to the strategic vision of Strategic Enrollment Management and UMUC.
  • Evaluate learning solutions to ensure effectiveness and alignment with department and organizational goals.
  • Develop, administer and evaluate written knowledge checks, role play certifications, and other activities to measure trainee performance.
  • Serve as mentor for new admission and/or academic advisors as they progress through onboarding training.
  • Reinforce formal training through discussions, role playing, mock calls, Q&A, exercises, assessments and certifications.
  • Serve as a facilitator for onboarding and ongoing training for the Enrollment Management department in classroom, group, and one-on-one settings.
  • Effectively communicate with trainees, colleagues and department leadership about training content, onboarding schedules and performance updates.
  • Evaluate live and recorded calls, e-mails, chats and texts of new advisors and experienced advisors for training and quality assurance purposes.
  • Other job-related duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:
  • Bachelor's degree from an accredited institution of higher learning and a minimum of two (2) years providing student recruiting and/or student advising at a higher education institution.
  • Candidates must demonstrate strong attention to detail, accuracy and strong writing and presentation design skills. Required skills include customer service; project management; creative problem solving; time management; interpersonal, oral and written communication skills.
  • Candidates should have the ability to create and deliver high quality presentations, facilitate discussions, conduct experiential learning exercises, and evaluate the progress of learners.
  • Candidates must have experience designing and producing online training/resources with learning tools such as HTML, Captivate, Articulate, Camtasia Microsoft Office Suite or other online applications to develop creative training and development solutions.
  • Candidates must be self-motivated with a desire to encourage and assist others to succeed.
  • Candidates must possess the ability to work effectively both independently and as a team; to make informed decisions in a timely fashion; to interact and communicate effectively at multiple levels within the organization; to propose recommendations in an articulate fashion; to successfully manage multiple tasks; and to adapt to changes within a dynamic work environment.

PREFERRED EDUCATION AND EXPERIENCE:
  • Two (2) or more years of combined experience working in a student-facing position in UMUC's Admissions, Advising or Regional Centers teams.
  • Knowledge of Organizational Development theories and practices.
  • Knowledge of adult learning theory, instructional design systems.
  • Knowledge and experience with traditional, online and blended learning methods.
  • Prior experience conducting training and/or quality assurance evaluations.

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE

All submissions should include a cover letter and résumé. UMUC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umuc.edu/benefits.html .
The University of Maryland University College (UMUC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMUC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions. If you are an external candidate, you will have the option to create an account after you submit your application. Passwords for external accounts must contain 8 characters including 1 uppercase letter, 1 number, and 1 special character. Please remember this password, as it will be required to apply to additional jobs.

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