ACS Systems Support Specialist

Washington, DC
Apr 24, 2019
May 17, 2019
Full Time
Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

The Systems Support Specialist provides superior first level customer service to Arc Publishing clients in support of our product suite. The ideal candidate is a developing engineer/technologist experienced in application support, adept at triaging and resolving issues in a fast-moving environment. As a key point of contact with clients, the ideal candidate also possesses a unique blend of technical and interpersonal skills, able to communicate complex issues in a relatable and professional manner, cultivating a strong, positive client relationship. The System Support Specialist interacts daily with a wide variety of clients, managing and communicating issue status between clients and internal engineering teams, and finding/applying solutions to common and unique problems.

This position is for a non-standard work shift, preferably the hours between 2am-10am ET.

A successful System Support Analyst can find a wide variety of career opportunities in both the engineering and business arenas within Arc Publishing.

  • This is a contract position but it may have the possibility of converting to a full time position.
  • A degree in information systems, computer sciences or a related discipline, or relevant work experience is required.
  • Superb communication skills and problem-solving abilities are essential.
  • Candidates must have a strong technical aptitude and a solid understanding of web-based applications and internet technologies.
  • The ideal candidate has a strong customer service focus, is an organized self-starter and a team player able to work efficiently and effectively without direct supervision.
  • Configuration/Administration experience with Akamai and Amazon Web Services is a plus.
  • Experience with monitoring systems such as Splunk, Cloudwatch and Datadog is preferred but not required.
  • Occasional after-hour work and on-call shifts are required.

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