Care Coordination Technician

Location
Norfolk, VA
Salary
Competitive
Posted
Apr 09, 2019
Closes
Apr 09, 2019
Ref
123013BR
Function
Administrative
Industry
Healthcare
Hours
Full Time
Care Coordination Technician works in a collaborative role with all members of the professional health care team and with community service agencies to coordinate care for members to improve health outcomes. The Care Support Technician has responsibility for providing direct support to Care Coordination staff and members by providing telephone triage for all incoming phone calls, data entry services for clinical, non-clinical information, extracting data for on-going and ad hoc reports and other duties as assigned by the MLTSS Director of Clinical Operations. Makes routine/scheduled and ad hoc/follow-up calls to members in compliance with contractual requirements and the member's plan of care. Assists Care Coordinators in arranging services associated with the member's plan of care, and makes follow-up calls as indicated.

Qualifications

Education Level
High School Grad or Equivalent

Experience
Required: Clinical - 2 years

Other
-Knowledge of medical terminology -Knowledge of Medicaid and Medicare benefits -Familiar with Virginia regulatory compliance standards -Ability to meet deadlines in a consistent manner; able to manage multiple deadlines -Knowledge of Utilization Management, Care Coordination processes -Strong organizational skills; able to multitask and prioritize. -Strong written/documentation and verbal skills-detail oriented -Detail oriented

Keyword: CCC Plus, Care Coordination, Medicaid, Customer Service, Clinical, Call Center, Administrative, Authorizations

Equal Opportunity Employer
Sentara maintains a drug-free-workplace

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