Care Coordination Technician

7 days left

Norfolk, VA
Apr 09, 2019
Apr 26, 2019
Full Time

Education Level
High School Grad or Equivalent

Required: Clinical - 2 years

Optima Health Community Care is seeking a Care Coordination Technician
to work at our Norfolk, VA office.

Monday-Friday 8am-5pm

Department/Position Overview:
This is an inbound/outbound call center role with a focus on member education, follow-up and authorization processing. This is an excellent opportunity to showcase customer-focused initiatives and multi-tasking capabilities. The ideal candidate will possess excellent communication skills and a demonstrated experience with: call center or fast paced medical practice, medical terminology, clinical experience or clinical knowledge, Microsoft Suite. Minimum 2 years experience required in a clinical capacity role, support role or setting. Previous authorizations experience is a plus.

Division Highlights:

Optima Health Community Care is a Commonwealth Coordinated Care Plus (CCC Plus) Medicaid plan for many older people and those with disabilities. CCC Plus is a Medicaid managed care program through the Virginia Department of Medical Assistance Services (DMAS).

With Optima Health Community Care, members benefit from an individualized, fully-integrated program with a state-wide network of providers. As an Optima Health Community employee, you will join a care team committed to providing customized and personalized support and services in the community that our members can count on. Optima Health is a service of Sentara Healthcare, so joining Optima is joining the Sentara Healthcare family.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, CLICK HERE !

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

-Knowledge of medical terminology -Knowledge of Medicaid and Medicare benefits -Familiar with Virginia regulatory compliance standards -Ability to meet deadlines in a consistent manner; able to manage multiple deadlines -Knowledge of Utilization Management, Care Coordination processes -Strong organizational skills; able to multitask and prioritize. -Strong written/documentation and verbal skills-detail oriented -Detail oriented

Keyword: CCC Plus, Care Coordination, Medicaid, Customer Service, Clinical, Call Center, Administrative, Authorizations

Equal Opportunity Employer
Sentara maintains a drug-free-workplace


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