Technical Services Representative
- Employer
- Sparks Group
- Location
- Manassas, VA
- Closing date
- Jun 2, 2019
View more
- Industry
- Other
- Function
- Administrative, Other
- Hours
- Full Time
Job Details
The Technical Service Representative responds to technical inquiries from customers in a timely manner, serving as a liaison between the customer and the scientific staff and triaging inquiries that are beyond the scope of the Associate Technical Service Representative's expertise. The TSR also provides support and assistance to the Customer Service and Marketing departments. Apply now or give us a call at 703-620-6444!
Responsibilities:
- Respond to customer inquiries via phone, fax, web, and email.
- Relay product information to customers and answers questions about product selection and use
- Adds notes to database in order to track customer issues/concerns
- Manages requests for replacement product
- Serves as liaison between customers and scientific staff
- Follows up on leads and sales programs
Qualifications/Background Profile:
- BS degree in biological science and 1 - 3 years of related experience
- Computer/database proficiency
- Strong verbal and written skills
- Experience in technical service, customer service, and/or experience in a laboratory setting is strongly preferred
Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Company
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.
- Website
- http://www.sparksgroupinc.com/
- Telephone
- 3012792300
- Location
-
700 King Farm Blvd.
Suite 100
Rockville
MD
20850-5736
US
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