Legal E
Washington D.C.
Apr 17, 2019
Apr 18, 2019
Communications, IT
Full Time



Washington, DC

Elite global law firm is seeking an Audio/Visual Support Specialist (AVSS) to provide Firm users with reliable communications by addressing all issues concerning the Firm’s need for audio visual reinforcement and video conferencing/multi-media production, scheduling, and monitoring.  The AVSS will also provide assistance to other offices as needed and perform other duties as required by the Firm.

This position reports to the Support Services Manager.


  • Scheduling, monitoring, and maintaining video conferences via Tandberg Management Suite (TMS)
  • Scheduling video conferences with TMS, checking unit availability
  • Monitoring video conferences from start to finish to ensure that no calls are dropped and that there are no service issues, such as poor sound quality
  • Maintaining equipment remotely to ensure units are fully functional and active within TMS
  • Liaising with local Reception/Concierge to ensure meeting rooms and equipment are available and booked in accordance with local office room and equipment booking procedures
  • Connecting and setting all necessary layouts on various available Cisco bridges
  • Assisting with remote troubleshooting and reconnections via TMS and Codian systems
  • Organizing all Firm WebEx and audio connections required with video conferences
  • Ensuring that all global inventory information is updated on a regular basis
  • Assisting with media editing and duplication (CDs, DVDs, VHS, and online distribution) using both Mac and PC editing software
  • Assisting with editing digital images as necessary, utilizing various editing and graphic design tools such as Adobe Photoshop and Apple Aperture


  • Maintaining the practice of continuous improvement and education by attending seminars, etc. and keeping current on new leadership skills
  • Maintaining professional and technical knowledge by reviewing related professional publications
  • Staying in tune with the Firm’s growing projects for practical experience
  • Comfortably interacting with all levels of staff
  • Maintaining a professional demeanor at all times


  • College degree or relevant work experience
  • At least two (2) years of hands-on experience in video capturing / editing, digital conversions, and audio/visual equipment utilization
  • Experience with Adobe Premier software, Crestron and Extron switchers, touch panels, basic audio/visual troubleshooting / maintenance, video conferencing usage / operator support (Cisco TMS, Codian Bridges, gateways, and VCS infrastructure), online media formats, conversions, and distribution technology
  • Solid understanding of E.164/H.323/H.320 and SIP protocols
  • Knowledge of Mac OSX and Windows 7
  • Self-motivated with the ability to multi-task and work successfully in a fast-paced environment
  • Excellent problem-solving, troubleshooting, and analytical skills with the ability to think creatively
  • Detail-oriented with willingness to learn
  • Flexibility to cover different shift patterns
  • Ability to lift or move equipment as needed