Shift Leader

Royal Farms
Frederick, MD
Apr 14, 2019
Apr 14, 2019
Full Time
The Shift Leader works in support of the leadership team to facilitate completion of all store-level tasks. The Shift Leader performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate is someone who creates a positive store culture by treating employees fairly and respectfully. The Shift Leader must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.Duties and ResponsibilitiesEnsure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)Ensure the proper execution of assigned food service programs and proceduresSupport and follow all safety and security initiativesAdhere to the execution of established Royal Farms rules, policies, procedures, and systemEnsure the proper execution of all Royal Farms marketing programsOperate the point of sale (POS) and maintain proper cash controlsProvide leadership to their retail team members that ensures a pleasant customer service experienceAdhere to company policy for checking in external and internal vendorsMaintain operational excellence and consistency in store cleanliness, food safety, merchandising, and "just-in-time" replenishmentComplete all side work as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)Ensure the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, cash, etc.)Complete other tasks as assigned

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