Remote Customer Success Agent

Employer
VirtualVocations
Location
Fairfax, VA
Posted
Apr 16, 2019
Closes
Apr 16, 2019
Ref
51596881
Function
Accountant, IT
Industry
Other
Hours
Full Time
A software company is seeking a Remote Customer Success Agent.Must be able to: Provide assistance to customers as a product expertResolve basic to complex support problems for customer inquiries received via email and live chatRecognize complex issues and report or escalate them to your supervisorPosition Requirements Include:Customer support experience dealing with issues, troubleshooting and problem resolutionExceptional writing abilities to provide clear and empathetic customer support through email and live chatStrong communication and interpersonal skillsStrong Web and Mobile App navigational experience, and the ability to pick up new technology quicklyAbility to efficiently manage multiple projects and tasks at the same timePassion for and responsibility to the customer

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