Remote Customer Support Representative Part Time

Fairfax, VA
Apr 16, 2019
Apr 16, 2019
Full Time
Virtual Vocations is a 100% virtual company that helps job seekers find telecommute positions. We are looking to contract for a part-time client service oriented customer support representative. The contractor will provide the following services:Job Responsibilities: -Responsible for handling all customer-facing inquiries via inbound calls, chats, emails-Assist customers with their employment search, account and service questions, career services, concerns and inquiries-Troubleshoot and resolve customer service issues quickly, in a fast-paced environment-Work with other departments to resolve issues and concerns-Data entry and tracking of customer information-User testing and analysis-Administrative and customer support for Career Services departmentQualifications for this position: - 2 years' customer service experience- 1 year of call center experience- Experience in recruiting, staffing, employment industries preferred- Experience in resume techniques and writing a plus- Must have strong customer service skills and a professional and pleasant phone demeanor-Ability to communicate effectively through email and chat, speak/type clearly and accurately, and use proper grammar- Ability to multitask between multiple chats and phone conversations simultaneously- Ability to receive and make calls from home (All calls will be forwarded through online service and calls made to customerswill go through service as well to keep your phone number anonymous)- Ability to use online customer support software and communication tools such as Slack, Grasshopper, Chat, etc.- Excellent attendance and reliability- Some college preferredThis position requires the individual to have the following home office setup: Quiet work environmentComputer and High-speed internetLandline or cell phone with excellent connectionPersonal email addressRequired hours:1pm to 5pm CST Monday1pm to 5pm CST Tuesday1pm to 5pm CST Wednesday1pm to 5pm CST Thursday9am to 5 pm CST Friday2 hours (flexible) SaturdayContractor will bill company on a monthly basis at the rate of $13 per hour for services provided.