Lead Program Analyst (UX/UI design)

Washington D.C.
Apr 25, 2019
Apr 25, 2019
Full Time

Occasional travel - You may be expected to travel for this position.

Relocation expenses reimbursed No

  • Must be a U.S. Citizen or National
  • Males born after 12-31-59 must be registered for Selective Service
  • Suitable for Federal employment, determined by a background investigation
  • May be required to successfully complete a probationary period
  • Complete the initial online assessment and USAHire Assessment, if required
  • Relevant experience (see Qualifications).
  • To qualify for the grade GS-13, you must have at least one full year of specialized experience comparable in scope and responsibility to the GS-12 level in the Federal service (obtained in either the public or private sectors). Such experience includes: 1) Integrating strategic creative user-centric design or business requirements in the development of websites and applications to ensure delivery of optimal experiences for users; 2) Utilizing human-centered design research methods in improving the usability, accessibility, and desirability provided in the interaction with web sites and applications; 3) Conducting qualitative research or field observation to gather aspects of the web site or application as perceived by users, and user experience; 4) Developing graphic materials, website content and other media deliverables including field of composition, cover execution, layout and paste-up of text and illustrations for publications, templates, slides, charts, graphs, and other materials; 5) Developing and executing usability and usefulness testing efforts which may include test scenarios, test tools, recruitment of test participants, coordination of testing, and recommendation of design improvements; 6) Facilitating problem-solving or prototyping sessions, design sprints, scrum teams or other meetings and sessions. (Note: your resume must fully support this response otherwise you will not be rated qualified.)


    Applicants are required to provide a portfolio of previous work. The items in the portfolio should not be created specifically for this application. Your portfolio must be a sample of previous work that demonstrate use of user experience design, interaction design, design research methods, and data synthesis. It must be provided as either an attached PDF or as a link to a portfolio website in the application. The portfolio will be reviewed by the selecting official if an applicant is referred for the position.


    The agency has identified a quality ranking factor for this position, which is experience designing and implementing digital solutions in the public sector and/or government. Applicants without the quality ranking factor will not be rated ineligible and may still be considered.

    You must meet all qualification and eligibility requirements by the closing date of this announcement.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    This job does not have an education qualification requirement.

    Relocation expenses will not be paid. Current OPM employees may qualify as an exception.

    The full performance level of this position is GS-13.

    Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

    This job opportunity announcement may be used to fill additional similar vacancies across OPM.

    If you are a veteran and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility.
    If you are a veteran and you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference click here.

    Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration).

    Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 80 or above based on the competencies listed above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp.

    You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be
    evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application
    questionnaire, and the result of the online assessments required for this position.

    Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal
    from consideration. Cheating on the online assessment may also result in your removal from consideration.

    Read more

    You will be evaluated for this job based on how well you meet the qualifications above.

    In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

    Applicants will enter a multi-hurdle process involving the following steps:

    1. Once the initial application process is complete, a review of your resume and supporting documentation will be conducted and compared against your responses to the assessment questionnaire. Qualified candidates will be assigned to one of three groupings based on the review: Minimally Qualified, Moderately Qualified, and Highly Qualified:
    Minimally Qualified = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement.
    Moderately Qualified = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and demonstrates a moderate proficiency in the competencies defined below.
    Highly Qualified = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and excels in the competencies defined below. The grouping assignment is a measure of the degree to which your background matches the competencies required for this position.
    2. Applicants placed in the Highly Qualified grouping will have their resume and previous work portfolio reviewed in detail to confirm the experience claimed in their application.
    3. Confirmed applicants will be invited to a structured interview. (The expectation is that the structured interview will take place within approximately 10 days of notification, in person or online.)
    4. The applicants who complete the structured interview will be assigned to one of the three categories: Qualified, Well Qualified, or Best Qualified.
    Qualified = Demonstrates a basic proficiency in the critical competencies for the position.
    Well Qualified = Demonstrates a medium proficiency in the Critical Competencies for the position. (This category must be met to be considered under ICTAP procedures)
    Best Qualified = Demonstrates excellence in the critical competencies for the position.

    Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

    Creative Thinking
    Project Management
    Problem Solving
    Technology Application
    Attention to Detail
    Customer Service
    Decision Making
    Interpersonal Skills
    Stress Tolerance

    The Category Rating Process does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and have a compensable service-connected disability of at least 10 percent or higher will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

    Read more Security clearance Not Required

    Drug test required No

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