Senior Systems Analyst

Employer
Freddie Mac
Location
McLean, VA
Salary
Competitive
Posted
Apr 15, 2019
Closes
Apr 15, 2019
Ref
11575BR
Function
IT
Hours
Full Time
This position is in the Single Family Business Technology Office Underwriting Common Services Team. We are looking for a strong Senior Systems Analyst who will be the primary liaison with our Business Partners in Data Integration Team and Business Operations Team.

Responsibilities include:
  • Act as the primary liaison with multiple Business /IT stakeholders responsible for managing the scope, requirements and dependencies across multiple workstreams and initiatives.
  • Perform data issue/problem management, research potential data exceptions, and initiative/project engagement: data analysis, leveraging current sources including databases, data and process models, business requirements and other artifacts.
  • Collaborate with Scrum Masters/PMs to produce Project related as well as application health related metrics and dashboards.
  • Act as a liaison between business area and technical support teams to ensure all parties have complete understanding of issues/requests, requirements and process steps to ensure alignment and successful outcome.
  • Partner with stakeholders, L2, and L3 support to help facilitate the triage of production incidents and communications around it. Monitor the Prod Support issues and provide timely communications while collaborating with stakeholders.
  • Follow established processes, procedures, and directions.
  • Responsible for creating and maintaining process documentation and other relevant records as needed.
  • Analyze business requirements and identify, communicate and drive mitigation of risks and issues.


Qualifications

  • College Degree or equivalent experience; preferably Degree in Business Administration, Computer Science, Management Information Systems.
  • 5+ years of related Systems Analysis/Project Management work experience in the primary mortgage market, data, or technology field.
  • Experience managing Production Support, Incident Management and communications.
  • Proficiency with Microsoft Office Suite (Work, Excel, Visio etc.).
  • Excellent written and verbal communications skills.
  • Experience in Agile software development environments.

Key to success in this role:
  • Intellectual agility and interpersonal flexibility
  • Change leadership
  • Ability to work across silos
  • Comfortable in the space between no longer and not yet
  • Deep curiosity to learn about new trends and topics
  • Ability to develop mutually beneficial relationships inside and outside
  • Ability to use data to formulate and flex communications

Top 3 Personal Competencies to possess:
  • Customer Focus - Personally engage with customers (clients) to learn and deliver on their needs
  • Partnership - Align myself and my team with what is right for the company
  • Drive for Execution - Focus on results rather than the appearance of results


Preferred Skills

  • Experience in the Mortgage industry, Freddie Mac, and operational processes and information needs
  • PMP/CSM and/or other project certifications
  • Demonstrated flexibility and adaptability to changes
  • Demonstrated ability to manage multiple priorities and deadlines
  • Ability to work independently or as part of a team


Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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