Human Service Worker I

Fairfax, Virginia
$44,073.33 - $73,455.62 Annually
Apr 06, 2019
Apr 06, 2019
Full Time
Job Announcement

Performs all tasks related to determining eligibility of families for participation in the Child Care Assistance and Referral (CCAR) Program. Interviews prospective families to determine child care needs. Requests documentary verification as required by established policies and procedures. Reviews and responds to all referrals from other units. Determines the need for other social services and makes referrals when appropriate. Provides child care resource and referral information to members of the community who are searching for child care. Duties are performed under the supervision of a Child Care Specialist III.

Location: This position is located in the Pennino Building in Fairfax, Virginia, with possible weekly assignments in one of the Department of Family Services' Regional offices in South County (Alexandria), Reston or Annandale, Virginia.

Note: This announcement may be used to fill multiple openings.

Illustrative Duties

  • Learns, applies, explains and interprets federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties;
  • Conducts in-depth interviews of clients to determine and reassess eligibility of clients;
  • Performs client needs assessments in order to make appropriate referrals and connections to other services;
  • Works with clients to assist with gathering the information required to establish eligibility;
  • Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations;
  • Ensures timely processing of applications to meet client needs and program policy mandates;
  • Uses automated technology to document, obtain and verify information to generate reports and authorize benefits and services for clients;
  • Assists clients in obtaining the resources necessary to meet emergency needs;
  • Assists clients in obtaining services and coordinates these with other service providers as needed;
  • Participates in case staffings with other county staff or community organizations to assess and address needs of clients;
  • Prepares appeal documents and may represent the agency in administrative appeals filed by clients.

Required Knowledge Skills and Abilities

  • Knowledge of basic human behavior and social problems;
  • Ability to read, interpret and apply program policies and procedures;
  • Ability to understand and apply federal, state and local laws governing public assistance and welfare reform;
  • Ability to communicate effectively, both orally and in writing;
  • Ability to make mathematical computations;
  • Ability to schedule, organize and manage workload sufficiently to meet deadlines;
  • Ability to use automated technology to establish and maintain case records;
  • Ability to handle multiple deadlines, computer systems, high volume of client contact, high caseloads, and competing priorities;
  • Ability to establish and maintain effective working relationships with clients, co-workers and other human service providers;
  • Ability to work effectively with people under stress and those from various socioeconomic and cultural backgrounds;
  • Ability to maintain professional ethics related to confidentiality of client information;
  • Ability to provide excellent customer service;
  • Ability to work in a team environment;
  • Ability to maintain flexibility.

Employment Standards


Any combination of education, professional work experience and training equivalent to graduation from an accredited four-year college or university with a bachelor's degree.


State and/or local workforce competencies certification may be required for some positions.

  • Graduation from an accredited four college or university with a degree in early childhood education, early childhood development, social work, or family studies.
  • Excellent oral and written skills.
  • Experience in early child hood development programs and/or working with low income families.
  • Ability to work with a high caseload and in an environment of competing priorities.
  • Ability to establish and maintain effective working relationships with other human service providers.


The appointee to the position must satisfactorily complete a criminal background check and a

check of the Child Protective Services Registry. Some positions may require a driver's license or ability to efficiently access other means of transportation in order to work with clients and community service providers outside the office. Some positions may require oral and written bilingual competency in English and a target or preferred second language.

Ability to operate a keyboard driven equipment and input, access and retrieve information from a computer. Ability to lift up to 10 pounds. Must be sufficiently mobile to interview clients and operate office equipment. All duties performed with or without reasonable accommodations.

Panel interview.

It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314 . EEO/AA/TTY.

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