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Account Manager for Client Support - University Information Services

Employer
Georgetown University
Location
Washington D.C
Closing date
Apr 22, 2020

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Job Details

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Account Manager for Client Support - University Information Services

The Account Manager works collaboratively with specifically designated departments or university divisions to provide IT guidance, recommendations, and direction; and assists the department or division with development of IT goals and objectives; and manages resources to assure technology needs are met and aligned with the university's IT objectives. Serving as a Team Lead and reporting to the Associate Director of Client Support, the Account Manager has duties that include but are not limited to:

Simultaneous IT Projects Management
  • Develops project charters and supporting documentation.
  • Identifies which projects can use internal resources vs. being outsourced.
  • Coordinates among multiple groups, including UIS staff, university faculty and staff, and external vendors.
  • Effectively manages communication and tracks project status and risks.
  • Promotes clarity and transparency in project management.
  • Negotiates resources and timelines to reflect identified capabilities across individual and all UIS Projects.
  • Actively works to demonstrate UIS as a colleague and collaborator on departmental projects.


Technology Requirements Analysis
  • Captures, synthesizes, and documents technology requirements
  • Understands the business need and requirements.
  • Identifies technology solutions that meet those business needs.
  • Suggests and informs management of key technology capabilities and the effect on performance.
  • Prepares estimates for technology implementations and solutions, both from a time and cost standpoint, based on experience and knowledge of existing capabilities and regulations.
  • Develops service level agreements as they relate to IT operations in coordination with other UIS divisions.


Technology Alternatives Evaluation
  • Assesses various technologies against identified criteria and requirements.
  • Documents the findings of the assessments and creates recommendations on best alternatives or approaches for implementing those technologies.
  • Uses industry best practices for evaluating alternatives against identified and ratified requirements.
  • Clearly communicates the pros and cons within a solution set of alternatives.


Customer Communication
  • Translates customer needs into valid technology requirements.
  • Communicates complex technology solutions in a clear manner appropriate to the audience.
  • Performs fit-gap analysis and clearly explains solution gaps to customers to empower decision making.
  • Presents the business case and solution set to senior management both within UIS and within departments in a professional and meaningful manner.


Requirements
  • Bachelor's degree - and continuing education in technology discipline
  • 5 years of work experience in information technology management organization - preference for 2 of those years in customer service
  • Certification in business process and project management
  • Ability to clearly communicate verbally and in writing with proper grammar and spelling

Company

Founded in 1789, the same year the U.S. Constitution took effect, Georgetown University is the nation's oldest Catholic and Jesuit university. Georgetown today is a major student-centered, international, research university offering respected undergraduate, graduate and professional programs on its three campuses in Washington, DC.

Georgetown University is a leading employer in the Washington, DC metropolitan area and offers prospective employees an opportunity to work with the best and the brightest in a caring, diverse and intellectually stimulating campus environment. The University is world renowned for its academic and research programs which provide our faculty and staff with unprecedented career challenges and growth opportunities. Enjoy working with our students and professional colleagues who are proud of their accomplishments and strive to be leaders in their respective fields.

Georgetown University is an Affirmative Action/Equal Opportunity Employer that is committed to diversity in the workplace.
GEORGETOWN UNIVERSITY OFFERS ATTRACTIVE BENEFITS, INCLUDING A TUITION ASSISTANCE PLAN.


Georgetown Benefits

 

Company info
Website
Telephone
2026872008
Location
37th & O Streets, NW
Suite 1200A
Washington
DC
20057
US

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