Director of Residential Services - Division of Student Affairs

Washington D.C
Apr 05, 2019
Jun 18, 2019
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


The Division of Student Affairs provides programs and services to support students and enrich their learning experience at Georgetown. Learning takes place in all parts of students' lives and is centered in their academic experiences. This learning is enriched by their living environments and their engagement in a wide range of co-curricular pursuits - from community service to athletics and from student government to the performing arts. The Director of Residential Services manages academic and summer housing and conferences for 5,400+ bed spaces maximizing occupancy, establishes and interprets policy, and develops standards and strategic plan including occupancy and summer programs. S/he serves as a liaison to Planning and Facilities Management and oversees Residence Hall Offices including package and key management. Playing a key role in responding to student and campus-wide emergencies and coordinating responses as a member of the division-level emergency response rotation, the Director of Residential Services has additional duties that include but are not limited to:
  • Hires, trains, evaluates, and supervises two Associate Directors, one Office Manager, an Assistant Director and Coordinator for Marketing & Communications.
  • Responds to student, parent and community concerns regarding housing policies, facilities and services, d eveloping policies and procedures such as selection, assignments, conferences, and requirements.
  • Coordinates with partner offices including Planning and Facilities Management, GU Police, University Information Services, Global Education, Academic Resource Center, and University Counsel to ensure standards, response, planning, and priorities.
  • Oversees 54M in finances encompassing academic and summer housing and summer conferences, as well as sets room and conference rates.
  • Develops long-range planning for budget, staffing structure, and resource allocation as well as long-term plans for the replacement of moveable equipment.
  • Serves on-call divisional-level duty rotation after hours and responds appropriately in crisis situations as apart of the Campus Emergency Response Team.
  • Participates, develops, implements, and assesses the campus crisis management in the residential environment.
  • Assesses risk and liability and appropriately consults with campus partners, developing long term residential facilities improvement plans.
  • In conjunction with Facilities Management, establish protocols and standards for residential facilities maintenance and cleaning.
  • Coordinates crisis intervention and response, serving as an Emergency University employee.
  • Oversees training and leadership training and development for student employees, e stablishing policies in line with University policies, priorities, and laws.
  • Develops and promotes a shared vision throughout the department, informing and collaborating with campus departments about issues and policies.
  • Develops policies and programs consistent with and in support of institutional values, goals, and missions, r epresenting the department and division to internal and external constituents.
  • Serves on departmental, divisional, or University committees, engaging with campus partners and developing strategic relationships fostering the undergraduate living and learning experience.

  • Master's Degree in higher education or related field
  • A minimum of 7-10 years or progressively responsible administrative and supervisory experience in higher education, especially student housing
  • Familiarity with student housing management systems
  • Demonstrated knowledge of organizational, managerial, budgetary, and financial management skills
  • Experience in leading and supervising a diverse group of professional and student employees
  • Excellent verbal, interpersonal, and written communications skills with an understanding of legal and risk management
  • Experience in housing occupancy management as well as facilities and crisis management
  • Ability to work the month of August with training and the residence area opening, with an understanding and commitment to the expectations inherent in an on-call staff member
  • Willingness to work occasional evening and weekend hours, closing and opening of semesters, and peak summer conference season .
  • Experience in residential master planning, renovation and construction.

Preferred Qualifications
  • Understanding of and experience in a Jesuit, Catholic educational setting with particular attention to the role that mission plays in developing students, such as demonstrated care for the whole person and supporting diversity in community
  • S kills related to data and assessment with the ability to work collaboratively with a broad group of stakeholders
  • K nowledge of higher education, learning and student development theory, and student affairs

Priority review will be given to applications submitted on or before Friday, May 3, 2019. Review of applications will continue until the position is filled.

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