Consumer Response Specialist - MPP

Washington D.C.
Apr 19, 2019
Apr 19, 2019
Full Time

Not required

Relocation expenses reimbursed No

  • Relocation expenses will not be paid.
  • May be required to serve a one year probationary period.
  • Males born after 12/31/59 must be registered with the Selective Service.
  • Must be a U.S. Citizen
  • Applications must be submitted online via

    To qualify at the GS-09 level: applicants must have one year of specialized experience equivalent to the GS-07 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: providing appropriate responses to consumers who experience a wide range of consumer protection problems, and analyzing and evaluating the responses of call center agents to ensure consistency with contractual duties.   

    OR you can qualify based on education for the GS-09, if you have completed:

    •    Related master's for equivalent graduation degree

    •    2 full years of related, progressively higher level graduate education leading to such a degree, or

    •    LL.B or J.D., if related.

    Information on Displaced Federal Employees and Special Hiring Authorities can be found by clicking Additional Information.

    Financial Suitability - It is the policy of the government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual.  Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities.  Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.

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    You will be evaluated for this job based on how well you meet the qualifications above.

    For information on how FTC determines the best qualified candidates please click here.

    To preview questions please click here.

    Read more Security clearance Not Required

    Drug test required No

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