Office Assistant

Arlington, Virginia
Apr 04, 2019
May 09, 2019
Career Level
Entry Level
Full Time

The Air Force Association is seeking an outgoing receptionist to serve as the “face of AFA”  and daily administrative support. This is a full-time position split between a morning reception shift and administrative operations. This position includes a strong emphasis on superior customer service and professionalism.


Essential Duties and Responsibilities

  •  Presents extremely professional appearance at all times
  •  Staffs reception desk for entire shift (morning or afternoon)
  • Receives and directs incoming calls and e-faxes in a timely manner
  • Warmly greets visitors and informs staff member of their visitor
  • Provides excellent customer service support to callers and visitors
  • Maintains familiarity with current events within association
  • Schedule and plan meetings and appointments
  • Works with member relations team to understand member benefits and programs
  • Distributes parking tokens as needed
  •  Signs for deliveries in absence of mailroom personnel
  •  Assists with projects such as mailings, stuffing, kit preparation, document preparation and typing on an ongoing basis
  • Assist with basic human resources support such as data entry, timecard management, and job postings
  • Provides general administrative support to ensure efficient operation of the office

Knowledge, Skills & Abilities

  • Knowledge of Microsoft Office; proficiency in Word
  • Maintains the highest standards of professionalism at all times
  • Ability to multitask, maintain a friendly disposition, and work well with others
  • Punctuality and dependability are imperative
  • Exceptionally attentive to details
  • Ability to adhere to reception desk protocol
  • Ability to maintain confidentiality in the handling of sensitive matters


  • High school diploma; 4-year degree is a plus but not required
  • Pleasant and professional demeanor and ability to work well with others
  • Experience with general office tasks (typing, answering phones, etc) is preferred
  • Experience with ADP Workforce Now is a plus, but not required 
  • Prior customer service experience

Excellent benefits include healthcare, dental, 401(k), tuition reimbursement, free parking and more! Individuals who have served in the USAF are encouraged to apply. Please send cover letter with resume to 

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