Human Services Public Administration Internships

$31,782.40 - $62,628.80 Annually
Apr 03, 2019
Apr 03, 2019
Full Time
Position Information

Arlington County Management Interns
This is a one-year, full-time, paid Internship Program
Most Internships will begin between

July 1, 2019 and September 1, 2019*
Arlington County

Arlington County is an exciting, innovative local government entity located in Northern Virginia. We are seeking bright, highly motivated individuals for an exciting one-year Management Internship in a variety of positions across the County. These positions offer a career opportunity to qualified individuals with little or no previous professional work experience to help them prepare for a career in a variety of fields of work. This Internship will provide new college graduates and currently enrolled graduate students with in-depth, hands-on learning opportunities in areas critical to supporting local government initiatives while participating in a developmental and training cohort with peers.


Over the course of a year, Management Interns work under the mentorship and supervision of senior staff members to gain valuable on-the-job training and real-world work experience. They support the County's efforts to consistently work toward greater efficiency and effectiveness by offering improved processes and fresh ideas, and by leveraging smart technologies, while becoming familiar with the public-sector work environment as a viable and fulfilling career path.

Program Participation

2018 and 2019 college graduates with a minimum GPA of 3.0 and who have no professional work experience in an area related to the internship are welcome to apply. Applications will be considered from candidates who have earned a Bachelor's or Master's degree in 2018 or 2019 prior to the start date of the Internship or who are currently enrolled in a Master's degree program related to the internship.

The successful candidate will possess the following traits:
  • The willingness to explore and follow best practices;
  • Self-motivation with a desire to excel;
  • Excellent analytical, quantitative, and problem-solving abilities;
  • Demonstrated experience managing multiple projects and/or tasks and easily switch focus as required;
  • Ability to research and understand technical documentation;
  • Interacting with multiple levels of staff and to express ideas articulately, verbally, and in writing to a variety of audiences;
  • Exceptional attention to detail and strong organizational and planning skills; and
  • Strong customer service skills.

Positions Available (4)

Department of Human Services

Countywide Child Care Initiative (CCI) Intern. The CCI is responsible for promoting the development of an inclusive, integrated child care system that effectively serves all Arlington County families, with a priority focus on vulnerable populations. This system is strengthened by engagement, participation, and collaboration across a diverse network of stakeholders, and will ultimately increase child care availability and accessibility (to include affordability), and improve the overall quality of child care programs. This intern will work under the direction of the Assistant Director to coordinate the CCI Implementation Plan.

  • Coordinate CCI Work Group and Leadership Roundtable Meetings;
  • Manage and monitor the CCI Implementation Plan;
  • Develop CCI assessment and evaluation tools;
  • Conduct research and prepare briefing papers, reports, and presentations;
  • Collect and analyze data; and
  • Assist in the implementation of recent changes to Chapters 52 and 59 of the Arlington County Code.
Communications Intern. The intern will gain valuable experience as part of a small but nimble communications team supporting the Department of Human Services, whose programs serve more than 50,000 people each year. The intern will participate in a range of marketing, communications, outreach, and educational initiatives that utilize the web, social media, digital and print mediums to connect people to safety net services and other resources. The successful candidate is detail-oriented and tech-savvy. This internship will provide valuable experience to showcase in a future portfolio/resume, and a better understanding of the role and importance of human services in a community.
  • Website development of the DHS site and subsites, including enhancements to the Child Care Directory and
  • Internal and external communications to staff and the community;
  • Online newsletters;
  • Development of a social media presence for the department, including Facebook, Twitter and Instagram accounts;
  • Creation of an online, interactive new employee orientation package;
  • Writing news releases and other materials; and
  • Creating an annual report for the Community Services Board.
Financial Management Bureau Intern: This intern will assist with administrative tasks supporting the reimbursement and accounting teams for DHS Public Health and Community Services Board services including receiving and processing payments for clients.

  • Post payments to the Electronic Health Record and allocate to accounting system;
  • Track and report on client insurance eligibility weekly and monthly. Process all necessary changes in Electronic Health Record;
  • Monitor returned mail for bad addresses, document these on tracking spreadsheet, and process the changes necessary in the Electronic Health Record;
  • Create and process monthly collections letters for client accounts associated;
  • Accept and process client payments received at the customer service window; and
  • Create procedures and training materials for the Financial Management Bureau.
Quality Assurance (QA) Intern: The QA Intern will gain experience on projects spanning a full spectrum of human services disciplines, including public health, mental health, social services, and government administration. The selected candidate will have the opportunity to help improve the Department's data analytics through a hands-on role, with supervision, on projects focused on achieving positive outcomes for people in need.

  • Collaborate with program teams to develop new ways to measure program performance and client impact;
  • Analyze large data sets to develop action-oriented recommendations;
  • Create and improve online learning resources;
  • Coordinate with stakeholders to write administrative policies; and
  • Help programs audit their records and implement corrective action plans.
Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria

We anticipate filling these positions between July 1, 2019 and September 1, 2019. Therefore, applications will be accepted from candidates graduating with an undergraduate degree no later than August 2019 and from candidates currently pursuing a Master's Degree in their field.

  • Must have earned a Bachelor's or Master's degree in 2018 or 2019 prior to the start date of the Internship or are currently enrolled in a Master's degree program related to the internship.
  • Management Interns may not have professional work experience related to the internship.
  • G.P.A. of 3.0 or above. Applicants may be asked to provide certified official transcripts.

Degree Requirements :

Countywide Child Care Initiative (CCI) Intern : Child Development, Early childhood Education, Child Psychology, Public Administration, Public Policy, Liberal Arts, or a related field.
  • Desirables: Preference may be given to candidates with the following:
    • Demonstrated proficiency using the Microsoft Office Suite including MS Excel, MS Word, MS Outlook, and MS PowerPoint.
Communications Intern: Communications or closely related field.
  • Desirables: Preference may be given to candidates with the following:
    • Demonstrated proficiency using the Microsoft Office Suite including MS Word, MS Outlook, and MS PowerPoint; and/or
    • Experience using Adobe products including Illustrator or Photoshop.
Financial Management Bureau Intern : Business, Public Administration, Finance, Human Services or closely related degree.
  • Desirables: Preference may be given to candidates with the following:
    • Policy and/or procedures development experience; and
    • Demonstrated proficiency using the Microsoft Office Suite including MS Word, MS Outlook, and MS Excel.
Quality Assurance (QA) Intern: Public Administration, Social Work, Psychology, Public Health, English, Liberal Arts, Computer Science, Data Science or related field.
  • Desirables: Preference may be given to candidates with the following:
    • Demonstrated proficiency using the Microsoft Office Suite including MS Word, MS Outlook, MS Excel, and MS PowerPoint; and
    • Experience with analyzing data and/or designing training.

Special Requirements

A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Applicant must possess, or obtain by time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or agree to use alternative modes of transportation. The applicant must authorize Arlington County to obtain, or the applicant must provide, a copy of the applicant's official state/district driving record. Any offer of employment may be contingent upon a favorable review of the applicant's driving record.

May be asked to complete a pre-hire federal background check and State of Virginia Central Registry check.

Additional Information

Please note: These internships within the Department of Human Services will not provide clinical supervision.

Work Hours: Monday through Friday, 8:00 a.m.- 5;00 p.m., 40 hours/week, with some flexibility. Occasional evening/weekend hour may be required for some positions.

Applicants may be asked to provide certified official transcripts.

All Management Interns are eligible for health, dental, and leave benefits.

Completion of the Supplemental Questionnaire is required as part of the application process for this position. You may further describe your experience by attaching a resume. However, please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


Please provide the following information that will help us determine suitable assignments Degree (indicate if working on or earned MA/BA):
  • School(s) attended:
  • Date of graduation/anticipated graduation (month and year):
  • Degree Earned:
  • Field/Focus area of study:


I would like to be considered for the following position. I have met the degree requirements with a minimum GPA of 3.0 for this Internship as described in the minimum qualifications on the job announcement and am able to provide a certified official transcript from my college or university.
  • Countywide Child Care Initiative Intern
  • Communications Intern
  • Financial Management Intern
  • Quality Assurance Intern


Please describe how your degree has prepared you for the position or positions for which you are applying.


Please describe a successful project/assignment where you have had the opportunity to demonstrate your initiative, innovation, and problem-solving skills that are relevant to the position(s) for which you are applying. What was your role and why did you feel it was successful? You may also attach a sample of your work in addition to responding to the question.


Please briefly describe any other information in your background that you feel is relevant and that you want us to consider when reviewing your application. Use this opportunity to highlight your knowledge, skills, and abilities as well as personal characteristics for these challenging and exciting position.


Please indicate your proficiency level and/or use of the following applications. A proficiency examination may be required before a candidate is appointed to a position.
  • MS Word - Intermediate
  • MS Word - Advanced
  • MS Excel - Intermediate
  • MS Excel - Advanced
  • MS PowerPoint - Intermediate
  • MS PowerPoint - Advanced
  • MS Outlook - Intermediate
  • MS Outlook - Advanced
  • Adobe Illustrator
  • Adobe Photoshop
  • None of these

Required Question