System Administrator

Gaithersburg, MD
Apr 03, 2019
Jul 17, 2019
Full Time
The Information Technology (IT) System Administrator role is to support the lifecycle management of a system or service for the organization. These responsibilities include working with business The Information Technology (IT) System Administrator role is to support the lifecycle management of a system or service for the organization. These responsibilities include working with business stakeholders to support and understand functional requirements, recovery point objectives, and recovery time objectives. The System Administrator will assist in gathering the information necessary to ensure current and future technologies meet business needs and act upon those requirements. The System Administrator will work closely with the design team in coordination with all subject matter experts, both internal to AHC and vendor based to understand, document, and validate the technical design of a system or service. The System Administrator will work closely with all AHC employees and vendor partners to lead and/or coordinate task implementation and ensure all respective efforts are sequenced to efficiently complete the implementation of systems or services.

Work Schedule:

Principal Duties and Responsibilities:

  • Schedule and participate in reviewing vendor solutions to address workflow requirements of the business and clinical departments.
  • Participate in the identification and translation of business workflow into application configuration requirements

Planning and Design
  • Follow PMBOK best practices in the planning and design of application implementations.
  • Follow ITIL best practices in the planning and design of new services for the organization.
  • Assist with requirements data gathering and analysis through the development of functional capabilities.
  • Assist with the development of technical reference architectures that illustrate the entire topology of a system or service including communication requirements and system dependencies.
  • Assess and communicate risks associated with application-related investments and purchases
  • Review application changes for the environment and provide input on the technical impact of the changes.
  • Assist with the creation of RFPs.
  • Participate in efforts to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.

Implementation Coordination
  • Assist with developing work breakdown structures for the implementation of application upgrades and implementations.
  • Support PMBOK best practices in tasks execution and coordination of implementations
  • Participate in implementation of technologies across AHC employees and vendors and capital budgets for purchasing, staffing, and operations.

Operational Support
  • Maintain a comprehensive understanding of infrastructure, clinical and business application lifecycle, technical architecture, data, configuration and, operational support requirements.
  • Provide application layer support in the timely resolution of technology incidents while adhering to SLA prioritization and success measures.
  • Key contact to other IT resource teams for technical issues related to infrastructure, clinical and business application.
  • Investigate application interoperability issues and develop risk mitigation plans for existing and new applications.
  • Help identify and quantify the impact of technology decisions.
  • Assisting in defining and implementing IT policies, procedures and best practices.
  • Work with end users, field services and other support staff to configure, troubleshoot and maintain all layers of an application from client application to server application.
  • Assist in the selection, procurement, testing and deployment of next generation peripheral technologies certified by the product vendors.
  • Monitor and maintain the Cerner 724 Access Viewer platform, Cerner Printing, Cerner Document Imaging, Remote Report Distribution and other middleware application services.
  • Prepares and maintains detailed charts, diagrams and flow charts outlining systems, hardware, interfaces and configurations.
  • Documents operational and support procedures to ensure the overall integrity of applications.
  • Complete necessary internal reporting and reports status to various levels of management and client representatives.
  • Ability to take a flexible work schedule and be on call after hours (as part of Information Technology Team rotation schedule).

Position Requirements

Formal Education & Certification
  • ITILv3 Foundations certification is required
  • Current A + Certification required
  • Current Network + or Security + Certification required
  • Current MS OS certification preferred
  • An Bachelor Science degree in the field of computer science or information technology is preferred

Knowledge & Experience
  • 3+ years of experience implementing and supporting applications in a MS Windows Server/Desktop environment
  • Solid understanding of computer systems characteristics, features, and integration capabilities
  • Solid understanding of managing OS and application configurations using Group Policy Objects
  • 3+ years of experience working in the healthcare industry is preferred
  • 3+ years of experience working with EMR (ie: Cerner) and bolt on or ancillary applications is preferred

Personal Attributes
  • Mission driven individual with strong values that align with the AHC mission
  • Ability to work in a fast-paced critical patient care driven organization
  • Customer Service orientated individual
  • Strong oral and written communication skills
  • Ability to articulate ideas to both technical and non-technical addressees
  • Exceptionally self-motivated and directed
  • Superior analytical, evaluative, and problem-solving abilities

Tobacco Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.