The EAP Clinical Supervisor supports day to day clinical service delivery to ensure excellent quality care. Provides clinical consultation and case coordination to onsite EAP Counselors & EAP Affiliates. This includes availability for case consultation, completing clinical reviews with staff/affiliates at the point of assessment and case closure and onsite counselor case collaboration. The EAP Clinical Supervisor, serves as the primary point of contact regarding the Employee Assistance program. Responsible for the program strategy, design, growth, quality and reporting.

Work Schedule:

Job Responsibilities (in order of importance)

Percentage of Time

1

Conduct telephonic and face-to-face clinical risk assessments, provides consultations and short-term problem resolution, counseling and follow-up services/case management for EAP participants.

30%

2

Serve as a consultant for managers and HR Business Partners regarding employee and workplace challenges. Support and oversee the administration of Mandatory Referral Services. (e.g. educate managers and employees, ensure timely follow-up and documentation, keep the Director apprised of high-risk situations).

15%

3

Participate in employee facing events such as presentations, benefits fairs, tabling/rounding events, etc. Seek out partnerships to promote EAP and support employees throughout the system (e.g. spiritual care).

15%

4

Coordinate on-site Critical Incident Response (CIR) services for Adventist HealthCare. Provide on-site CIR services as needed. The Internal EAP Clinical Supervisor will oversee all CIR consultations for Adventist HealthCare.

5%

5

Recruit, train and retain a high-quality provider network in the geographic areas where Adventist HealthCare Employees reside.

5%

6

Provide direct operational oversight and guidance to EAP staff and vendors which includes: coordinating telephone coverage, delivery of service (e.g. consulting with team on scope and limitations of service) and clinical supervision as needed.

5%

7

Ensure compliance with policies and procedures. Outline and communicate clinical protocols while actively identifying ways to improve processes to elevate service delivery.

5%

8

Review all case records at closing to ensure clinical care and documentation standards have been met. Approve clinician invoice and submit for payment.

5%

9

Participate in after-hours on-call schedule and respond to after-hours emergency phone calls as necessary.

5%

10

Analyze and collect data to provide accurate and timely reporting on program utilization, trends, etc. Present these findings to leadership throughout the system.

5%

11

Collaborate with the HR and LifeWork Strategies teams to provide a robust employer health program, focused on our whole person approach.

5%

Total Time (must equal 100%)

100%

3. Independence (Degree of Supervision Received)

Select one of the following to indicate the type of supervision the incumbent in this job will receive. Supervision types include:

Close Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is checked frequently.

Supervision: The incumbent performs a variety of routine work within established policies and procedures, and receives detailed instructions on new projects and assignments.

General Supervision: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Direction: The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.

General Direction: The incumbent exercises wide latitude in determining objectives and approaches to critical assignments.

4. Required Qualifications: Competencies

Identify minimum competencies required to perform the job, including knowledge, skills, abilities, and other characteristics required of an employee to successfully perform the functions and duties of a job.

List required competencies in order of importance to the job. If including "Preferred" competencies in addition to required, mark each as preferred and list them last.

1.

Clinical competencies

2.

Strong organizational skills

3.

Ability to work independently or as part of a group

4.

Strong creative and technical skills

5.

Ability to learn and adapt to new systems quickly, technically savvy

6.

Ability to prioritize and coordinate multiple projects independently or as a team

7.

Excellent customer service skills

8.

Excellent telephone/speaking/communication skills; tact and positive demeanor

9.

Excellent writing and proofreading skills

10.

Excellent critical thinking skills

11.

Demonstrated ability to communicate effectively and work with diverse clientele

12.

Must demonstrate a commitment to teamwork

14.

Willingness and ability to be flexible with schedule to meet program needs

15.

Ability to lead, support and influence key stakeholders

5. Required Qualifications: Education and Experience

This section describes the background and preparation required to perform the job. Include here only the attributes needed to perform the job duties, not what an individual candidate or employee may possess. Indicate the minimum experience, educational levels, and professional designations that are necessary to perform the job duties.

Education

Minimum formal education required, including degree level (e.g. Bachelor's) and type/field (e.g. business, health care, etc.)

Master's degree in Behavioral Health related field

B.A./B.S. degree from an accredited university in a business, healthcare or related field of study required.

Experience

Minimum years of experience required, and what type of experience qualifies

Minimum 4-5 years' relevant work experience in EAP, management services and drug and alcohol services, licensed with strong clinical experience, knowledge of the mental health & wellness industry including program design.

Supervisory/Management Experience

Minimum years of supervisory/management experience required

Minimum 2 years' supervisory experience required

Certification and/or Licensure

Any required certifications or licensures required

LCSW, CEAP

Other

Any additional background requirement

Advanced knowledge and experience with use of Microsoft Word, Excel, PowerPoint and Outlook

Proficient PC skills: Windows, Internet, E-mail

Tobacco Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.