Supervisory ITSPEC(CUSTSPT) - DE
Relocation expenses reimbursed No
You must meet all the requirements below by the closing date of the announcement and they must be clearly identified in your application, resume, or supporting documents. This includes any general and specialized experience, education, and/or selective placement factors mentioned. These are used to determine if you possess the knowledge, skills, and/or abilities to successfully perform in this position.
You must meet the following United States Office of Personnel Management's (OPM) qualification requirements for the advertised position. OPM's prescribed Group Coverage Qualification Standard for Information Technology (IT) Management can be found at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/.You must meet all qualification requirements by the closing date of the job announcement.
To qualify at the GS-15 level, you must have one-year of specialized experience equivalent to the GS-14 obtained in the federal or private sector
which demonstrates all of the following: (1) utilizing technical knowledge of information technology activities and experience working in a supervisory or team lead capacity overseeing these activities to include: system design, development, implementation, management, operation and maintenance of an agency'/company or organizations nationwide network systems and infrastructure to support business operations; (2) coordinating with various staff and experts to accomplish the management of information technology hardware and software; (3) preparing guidance and technical support to product owners, users, functional specialists, and other information technology specialists to ensure compatibility; (4) evaluating and analyzing proposed new systems and system change requests to existing operational systems; and (5) experience serving as Contracting Officer Representative (COR) in the administration and management of IT support contracts.
In addition to meeting specialized experience requirements, you must have IT-related experience demonstrating these competencies:
Attention to Detail - Is thorough, precise and consistent when accomplishing a task with concern for all the areas involved. Achieves quality in all tasks performed.
Customer Service - Establishes collaborative working arrangements with business partners and customers (that is, any individuals who use or
receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies,
or organizations outside the Government) to anticipate and identify their needs to determine the most effective high-quality service or solution.
Demonstrates a "can do" attitude in servicing the customer and communicates effectively when they "can't do" and "why."
Communication - Communicates in a clear and convincing manner with officials, managers/supervisors, both verbally and in writing in order to
advise and gain acceptance with recommendations that may not always be readily accepted. Independently addresses and resolves issues that
may be construed as sensitive or controversial.
Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative
solutions; makes sound recommendations. Delivers solutions and decisions that have a positive, far-reaching, and comprehensive organizational
Experience refers to paid and unpaid experience, including volunteer work done through national service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Surplus or Displaced Federal Employees: The Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) Programs are available to federal employees that qualify. Those eligible for these programs are granted special priority selection rights. To be considered, you must be deemed well-qualified by receiving a score of 85 or higher. If you are a federal employee claiming CTAP/ICTAP, you must provide the documents listed under the Required Documents section to verify your eligibility. Also, you must indicate in your application that you are applying as a CTAP or ICTAP eligible. For additional information regarding CTAP/ICTAP, please visit: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service or are exempt under Selective Service regulations. For additional information concerning Selective Service requirements, please visit http://www.sss.gov/.
Severely disabled persons program information: http://www.opm.gov/disability/People with disabilities.asp
Cover page to fax paper application - OPM Form 1203fx: http://www.opm.gov/forms/pdfimage/opm1203fx.pdf
Self-assessment questionnaire: : https://apply.usastaffing.gov/ViewQuestionnaire/10458171
Vacancy ID number: DE-18-048-KC
Reasonable accommodations: This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the contact listed on the vacancy announcement. The decision to grant a reasonable accommodation is made on a case-by-case basis. Verification of information: Any information claimed on your resume and in application materials, such as education, credentials, employment history, etc., will be verified as part of the security clearance process.
You will be evaluated for this job based on how well you meet the qualifications above.
The self-assessment questions are related to the following knowledge, skills, abilities, and competencies (KSA's). You do not have to respond to the KSA's.
Customer Service (Fosters a Customer Focused Environment)
Execution and Results (Drives Performance and Results)
Interpersonal Skills (Builds Networks and Alliances)
Managing Human Resources
Problem Solving (Thinks Strategically)
We will evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant work experiences as it relates to fundamental competencies, competencies/knowledge, skills and abilities (KSAs) mentioned above. Based on the results of this evaluation, you will be placed in one of the following quality categories:
Best: Placement in this category indicates you have the type and quality of experience that substantially exceeds the minimum qualifications of the position, including any selective placement factors and/or appropriate quality ranking factor(s).
Better: Placement in this category indicates you have the type and quality of experience that exceed the minimum qualifications of the position.
Good: Placement in this category, it indicates you meet the minimum qualifications of the position and are proficient in some, but not all, of the requirements of the position. You may require extensive training and/or orientation in order to satisfactorily perform the duties of the position.
Names of the candidates in the Best category will be sent first to the hiring manager for employment consideration. Within these categories, candidates eligible for veterans preference will receive selection priority over non-veterans. Applicants in other categories will be referred in accordance with category rating procedures.
Your experience is also evaluated using an assessment questionnaire, which is available at the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10458171