IT Operations Analyst

Washington D.C.
May 23, 2019
May 23, 2019
Analyst, IT
Full Time

Occasional travel - Occasional Travel Required

Relocation expenses reimbursed No

  • US Citizenship is required.
  • Designated or Random Drug Testing required.
  • Security Investigation
    As a condition of employment at NGA, persons being considered for employment must meet NGA fitness for employment standards.

    - U.S. Citizenship Required
    - Security Clearance (Top Secret/Sensitive Compartmented Information)
    - Polygraph Test Required
    - Position Subject to Drug Testing
    - Two Year Probationary Period
    - Direct Deposit Required

    You must be able to obtain and retain a Top Secret security clearance with access to Sensitive Compartmented Information. In addition, you are subject to a Counterintelligence Polygraph examination in order to maintain access to Top Secret information. All employees are subject to a periodic examination on a random basis in order to determine continued eligibility. Refusal to take the examination may result in denial of access to Top Secret information, SAP, and/or unescorted access to SCIFs.

    Employees with SCI access and who are under NGA cognizance are required to submit a Security Financial Disclosure Report, SF-714, on an annual basis in order to determine continued eligibility. Failure to comply may negatively impact continued access to Top Secret information, Information Systems, SAP, and/or unescorted access to SCIFs.

    NGA utilizes all processes and procedures of the Defense Civilian Intelligence Personnel System (DCIPS). Non-executive NGA employees are assigned to five distinct pay bands based on the type and scope of work performed. The employee's base salary is established within their assigned pay band based on their unique qualifications. A performance pay process is conducted each year to determine a potential base pay salary increase and/or bonus. An employee's annual performance evaluation is a key factor in the performance pay process. Employees on term or temporary appointments are not eligible to apply for internal assignment opportunity notices.

    This position is a DCIPS position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to preference eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are an external applicant claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must self-identify your eligibility in our ERecruit application.

    The Information Technology Career Service is seeking qualified applicants for potential future NGA requirements, in the work roles listed below. Job duties may include, but are not limited to: The Information Technology Mission Watch Officer (IT-MWO): IT-MWOs reside within the NGA Enterprise Service Center (ESC) and serve as the technical watch officer for the Agency ensuring active support for the Agency's global GEOINT mission. The IT-MWO must know/track/monitor/report accurately all open significant incidents, oversee the implementation of and conduct reporting for Authorized Outages, and deliver superior, responsive, and knowledgeable Customer Support to partners at all levels. The IT-MWO position requires an in-depth knowledge of NGA network architecture and routing including the ability to identify NGA circuits, redundant links, and single threaded edge sites. The IT-MWO must be able to handle day-to-day operations, perform all functions with minimum assistance or direction and be able to research information or call for help when needed. The IT-MWO serves as a liaison between NGA Government Leads/Functional Managers, mission partners, and other intelligence community representatives for NGA IT Enterprise issues. The IT-MWO ensures situational awareness is provided to NGA leadership enabling a secure and operative NGA GEOINT IT infrastructure. The selectee for this position will be required to complete an 18-24 month rotation of 24x7 coverage of 12 hour shifts. Enterprise Management Services Technical Lead and Subject Matter Expert: Serves as the expert for the adoption, integration and maintenance of Enterprise Management (EM) monitoring tools and services and processes in support of the enterprise Service Center (ESC). They contribute to the EM architecture governance and overview on NGA premise and Cloud enable monitoring and IT Service management (ITSM) process tools. The EM Services Technical lead makes recommendations and leads implementation for new EM IT capabilities to support the ESC and IT management. Also serves as the Technical Monitor for the EM Engineering and Tools Support Service Areas of the relevant contract vehicle. Provides performance feedback to the Contracting Officer Representative and technical expertise to the PMO for all current services and new requirements. Fulfills the role of PM and GPOC for EM system security packages. Actively leads and participated in technical exchanges, document reviews, EM process initiatives supporting ESC requirements for situational awareness, service health and analytics. IT Audit Specialists: This position resides within the Secure Operations Group of the Information Technology Directorate. The organization is responsible for collaborating, coordinating, managing, and tracking the multiple sources of audits (e.g. OIG, FISCAM, FISMA) and the status of responses to identified issues. They serve as the single entry/exit point for OIG, PM, etc. ensuring valid timely, accurate responses and reporting for system compliance issues. Ensures Agency readiness for IT audits, provide work-off assistance and maintain status of all finding. The incumbent will collaborate with program personnel across the Directorate to ensure practices, processes, and documentation are in place to support NGA's pursuit of an unqualified financial audit and FISMA compliance. The individual will help orchestrate the integration of efforts across the Directorate to ensure the timely response to and resolution of IT-related findings and liens. EDUCATION REQUIREMENT: A. Education: Bachelor's degree in Computer Science, Engineering, Information Technology, Mathematics, or a related Physical Science discipline. -OR- B. Combination of Education and Experience: A minimum of 30 semester (45 quarter) hours of college coursework in any area listed in option A, plus experience monitoring and/or coordinating the resolution of information technology issues or in a closely-related field that demonstrates the ability to successfully perform the tasks associated with this work. As a rule, every 30 semester (45 quarter) hours of college work is equivalent to one year of experience. Candidates should show that their combination of education and experience totals 4 years. -OR- C. Experience: Four years of experience monitoring and/or coordinating the resolution of information technology issues or a closely-related area that demonstrates the ability to successfully perform the tasks associated with this work.

    NGA is seeking a high-achieving, team oriented, pay band 3 IT Operations Analyst who have demonstrated experience in the following: 1. Working knowledge of FISMA and FISCAM audit criteria, ICD-503 security controls and governing policies and regulations. 2. Demonstrated project management skills to include project planning, initiation, and execution as well as schedule development, monitoring and problem management and resolution. 3. Demonstrated effectiveness at analyzing and identifying potential opportunities for improvement and follows through with the implementation of those improvements. 4. General knowledge of IT Service Management and IT health and status monitoring. 5. General knowledge of cloud engineering. The following qualifications are desired for these opportunities: 1. Familiarity with DoD and Intelligence Community activities, functions and organizational structures. 2. Experience as a systems administrator or computer operator. 3. Experience with Amazon Web Services cloud infrastructure. 4. Information Technology Infrastructure Library (ITIL)v3 Foundations Certification. 5. DoD 8570 Information Assurance Manager Level 1 Certification. 6. Demonstrated ability to communicate technically complex methods and solutions to a non-technical audience.

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    You will be evaluated for this job based on how well you meet the qualifications above.

    Applicants are not required to submit a cover letter. The entire cover letter cannot exceed the specified limits provided in the Cover Letter field (3,000 characters). Pages exceeding this limit will not be considered. THE COVER LETTER IS RECOMMENDED BUT IS NOT REQUIRED FOR EMPLOYMENT CONSIDERATION WITH THE NATIONAL GEOSPATIAL-INTELLIGENCE AGENCY.

    APPLICANT EVALUATION PROCESS: Applicants will be evaluated for this job opportunity in three stages: 1) All applicants will be evaluated using the Mandatory Qualification Criteria, 2) Qualified applicants will then be evaluated by an expert or panel of experts using a combination of qualification criteria to determine the best-qualified candidates, 3) Best-qualified applicants may then be further evaluated through an interview process. Military retiree applicants, if selected, may be impacted by the 180-day appointment restrictions of DODI 1402.01. HD personnel will provide additional information if applicable. Applicants are encouraged to carefully review the Assignment Description, Additional Information Provided By the Selecting Official, and the Qualification Requirements; and then construct their resumes to highlight their most relevant and significant experience and education for this job opportunity. This description should include examples that detail the level and complexity of the performed work. Applicants are encouraged to provide any education information referenced in the announcement. If education is listed as a mandatory requirement, only degrees obtained from an institution accredited by an accrediting organization recognized by the Secretary, US Department of Education will be accepted. As a condition of employment at NGA, persons being considered for employment must meet NGA fitness for employment standards. In accordance with section 9902(h) of title 5, United States Code, annuitants reemployed in the Department of Defense shall receive full annuity and salary upon appointment. They shall not be eligible for retirement contributions, participation in the Thrift Savings Plan, or a supplemental or redetermined annuity for the reemployment period. Discontinued service retirement annuitants (i.e., retired under section 8336(d)(1) or 8414(b)(1)(A) of title 5, United States Code) appointed to the Department of Defense may elect to be subject to retirement provisions of the new appointment as appropriate. (See DoD Instruction 1400.25, Volume 300, at All candidates will be considered without regard to race, color, religion, sex, national origin, age, marital status, disability, or sexual orientation. NGA provides reasonable accommodations to applicants with disabilities. Applications will only be accepted online. If you need a reasonable accommodation for any part of the application and hiring process, please notify us at The decision on granting reasonable accommodation will be on a case-by-case basis.

    Read more Security clearance Sensitive Compartmented Information

    Drug test required Yes

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