Shared Support Associate (OA) *12 Month Register*
- Full Time
Relocation expenses reimbursed No
You must have:PROFICIENCY REQUIREMENT (OFFICE AUTOMATION): In addition to meeting experience or education requirements, applicants must be able to demonstrate the ability to type 40 words per minute. Applicants may be asked to participate in a typing/performance test, provide a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or self-certifying their proficiency (which may be verified at a later step in the process). Performance test results and certificates of proficiency are acceptable for 3 years.
The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 millions self-employed and supplemental income taxpayers. SB/SE taxpayers generally have higher incomes than most taxpayers, need to file twice as many tax forms, and generally need to rely more on paid tax preparers and the taxpayer education outreach activities of the IRS.
The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international activities, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. As part of the LB&I team, you will be supported by a variety of professionals (accountants, economists, engineers, computer audit specialists and subject matter experts) as you tackle the most complex foreign and domestic tax issues.
Tax Exempt & Government Entities Division serves Employee Plans which examines the returns of qualified pension benefit plans compliance. Exempt Organizations ensures not-for-profit organizations meet tax-exempt status requirements. And, Government Entities ensures organizations meet their tax withholding and employment tax payment requirements.
You must meet the following requirements by the closing date of this announcement.
GS-5 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 in the Federal service. Specialized experience for this position includes: Experience providing clerical and administrative support to managers and staff. Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring customer complaints and inquiries. Experience applying grammar, spelling, and punctuation to prepare reports and correspondence.
You may substitute education for specialized experience as follows: a Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university.
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
GS-6 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 in the Federal service. Specialized experience for this position includes: Experience with the organizational structure of business operations. Experience providing clerical and administrative support to multiple managers and groups. Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring customer complaints and inquiries. Experience with researching and using regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling, and punctuation to prepare reports and correspondence.
- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
118 Positions may be filled in any of the following:
34 positions in Large Business & International in any of the following locations: Albany NY; Bethpage NY; Bloomington MN; Boston MA; Carmel IN; Charlotte NC; Chicago IL; Clinton Township MI; Downers Grove IL; Farmers Branch TX; Farmington Hills MI; Fayette AR; Hartford CT; Houston TX; Lexington KY; Marietta GA; Memphis TN; Mountainside NJ; New Haven CT; New York NY; Norwalk CT; Pittsburgh PA; San Diego CA; San Jose CA; Schiller Park IL; Spokane WA; Syracuse NY; Tampa FL; Washington DC OR Waterbury CT.
23 positions in Small Business/Self Employed Collections in any of the following locations: Rochester NY; Bridgeport CT; Anchorage AK; Laguna Niguel CA; Denver CO; Lakewood CO; Honolulu HI; Missoula MT; Chicago IL; Bloomington MN; Milwaukee WI; Montgomery AL; Plantation FL; Savannah GA; Baltimore MD; Rockville MD; Charlotte NC; Guaynabo PR; Nashville TN; Farmers Branch TX; Houston TX Austin TX OR Richmond VA.
54 positions in Small Business/Self Employed Examination in any of the following locations; Albany NY; Albuquerque NM; Austin TX; Bakersfield CA; Baltimore MD; Bethpage NY; Birmingham AL; Bloomington MN; Boston MA; Cedar Rapids IA; Chandler AZ; Charlotte NC; Cherry Hill NJ; Chicago IL; Dallas TX; Denver CO; Detroit MI; Fargo ND; Farmers Branch TX; Glendale AZ; Hartford CT; Houston TX; Indianapolis IN; Laguna Niguel CA; Lakewood CO; Louisville KY; Matteson IL; Miami FL; Mobile AL; Nashville TN; Norfolk VA; Philadelphia PA; Pittsburg PA; Plantation FL; Rockville MD; Salem OR; San Diego CA; San Jose CA; San Mateo CA; San Rafael CA; Santa Rosa CA; Sarasota FL; Shreveport FL; St Paul MN; St Petersburg FL; Tallahassee FL; Town & Country MO; Vienna VA; Warwick RI OR Wilmington NC.
7 positions in Tax Exempt & Government Entities in any of the following locations: Laguna Nigel CA; Denver CO; Chicago IL; Detroit MI; Town & Country MO; Cincinnati OH OR Dallas TX.
- We may select from this announcement or any other source to fill one or more vacancies.
- This is a bargaining unit position.
- Tour of Duty: Monday-Friday 8:00am-4:30pm
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.
- A 1-year probationary period is required.
- Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Undergo an income tax verification and review of prior performance/conduct.
- Must meet IRS telework eligibility requirements
- The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.
Rating: Your application will be evaluated in the following areas: Customer Service, Decision Making, Integrity/Honesty, Manages and Organizes Information, Technical Competency, Applies Technology to Tasks, Writing. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, (i.e., A = Superior, B = Highly Qualified, C= Qualified) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of category B or better to be rated as “well qualified" to receive special selection priority.
This vacancy announcement will be used as a register to fill vacancies through 4/27/2020.
To preview questions please click here. Read more Security clearance Not Required Drug test required No