Position E2 Solutions Customer support specialist Location Gaithersburg, MD Duration Long term Job Description Provide Tier II support to end users Advise and assist users in problem-solving activities using E2 andor NIST Portal resources to resolve problems. Apply thorough functional knowledge and understanding of BSD E2 Solutions products and services in order to help resolve incidents and end user service requests. Develop and document user business requirements for BSD's E2 products and services and ensure that the requirements were properly implemented. Assist in organizing, preparing, and conducting user training and educational programs forE2. Provide analysis and recommendations to BSD management for re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. Recommend process changes to BSD management for integrating new processes with existing ones and communicating these changes to impacted Business Systems teams.