Customer Service Representative

Virginia Beach, VA
Mar 21, 2019
Apr 01, 2019
Full Time

Optima Health is currently hiring experienced Customer Service Representatives for Virginia Beach call center!

Location: Witchduck Rd and Virginia Beach Blvd area

Shift/Hours: Call center hours are 8am-8pm
Full time (40 hours/wk) - shifts are day or evening or flexipool

Requirements: Minimum two years of customer service, previous call center experience is preferred

This position is in a busy telephonic call center and requires good data entry and multi tasking skills.

Division Highlights:

Optima Health offers a full suite of commercial health insurance products including employee-owned and employer-sponsored plans, as well as Individual and Family health plans, employee assistance plans and plans serving Medicare and Medicaid enrollees. We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services.

As a nationally recognized provider of health plan coverage and innovative wellness programs, we live our mission “to improve health everyday.” This same commitment and dedication directs our philosophy as an employer. When you join Optima Health, you will experience our deep passion for heal and service excellence while benefiting from a culture of opportunity, learning, career growth, and support –every day. Optima Health is a service of Sentara Healthcare, so joining Optima is joining the Sentara Healthcare family.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We’re setting the standard for medical excellence within a vibrant, creative, and highly productive workplace.

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!

Pre-employment screening required.


Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Provide quality service and customer satisfaction through effective communication and education.


Education Level
High School Grad or Equivalent

Required: Customer Service - 2 years, Data Entry - Previous experience

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