Customer Service Representative
Optima Health is currently hiring experienced Customer Service Representatives for Virginia Beach call center!
Location: Witchduck Rd and Virginia Beach Blvd area
Shift/Hours: Call center hours are 8am-8pm
Full time (40 hours/wk) - shifts are day or evening or flexipool
Requirements: Minimum two years of customer service, previous call center experience is preferred
This position is in a busy telephonic call center and requires good data entry and multi tasking skills.
As a nationally recognized provider of health plan coverage and innovative wellness programs, we live our mission â€œto improve health everyday.â€ This same commitment and dedication directs our philosophy as an employer. When you join Optima Health, you will experience our deep passion for heal and service excellence while benefiting from a culture of opportunity, learning, career growth, and support â€“every day. Optima Health is a service of Sentara Healthcare, so joining Optima is joining the Sentara Healthcare family.
Sentara Benefits:Sentara employees strive to make our communities healthier places to live. Weâ€™re setting the standard for medical excellence within a vibrant, creative, and highly productive workplace.
Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!
Pre-employment screening required.
Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Provide quality service and customer satisfaction through effective communication and education.
High School Grad or Equivalent
Required: Customer Service - 2 years, Data Entry - Previous experience