nTech Solutions, a leader in the recruitment of professionals, has immediate openings for a Bilingual Customer Service Representative II in Baltimore, MD 21201 Duration: Contract-to-Possible-Hire, 1 Year (High-performing candidates will extend from 1 year up to 2 years and/or convert to full-time permanent employment should an FTE role become available) Hourly Pay Rate & Benefits: Negotiable based on experience, education, etc. - Benefits include: o Employer-contributed Health Insurance; Dental & Vision Insurance Options o Match 401K Program; Life Insurance, Short-Term/Long-Term Disability Options o No Paid Time Off (PTO), which includes Holidays o Overtime (OT) eligible at 1.5x regular hourly rate Call Center Locations: Candidates will be asked to work at one of three Baltimore City locations End Client: Large utility company Schedule / Call Center Hours: Typically, 45-hours-per-week (OT hours beyond 40 will be likely required each week) with scheduled created by Supervisors periodically and assigned out accordingly. The Call Center is open between 7am and Midnight, 7 days per week. Candidates should be comfortable working a rotating on-call shift and working Storm Duty (12-hour shifts). Interview / Start Date: 15-minute 1-on-1 Phone Screenings followed by 45-minute In-Person Interviews will be conducted. The tentative expected start date is mid-April. Time Off / Paid Training: Candidates should not expect to receive any time off for about the first 6 weeks during high-intensity classroom training, as well as during the following 6 weeks of on-the-job training. Training will be Monday through Friday, 8am-4:30pm at one Baltimore City location to be determined. Responsibilities: * Looking to train Call Center Representatives to take calls in 911/Emergency, Collections, Billing and Start/Stop/Move orders in a high volume, inbound call center type of environment * Look to complete calls in a timely fashion, ensuring "one call resolution" for customers if possible * Work within web applications, systems, databases and MS Office Required Skills / Experience: * Bilingual (Spanish and English) * Recent professional Customer Service experience [or in lieu of experience, a recent college graduate (dating back to 2017)] * Demonstrated longevity in career positions - ideally not seeking "job hoppers" or only short-term/temp experience, but rather stability in previous roles the past 5-7 years * Excellent communication and soft skills, with motivation to grow within the organization nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates meeting all of the above client requirements will be contacted by a recruiter.