Skip to main content

This job has expired

Help Desk Technician

Employer
ACI Group, Inc.
Location
Bethesda, MD
Closing date
Mar 22, 2019

View more

Help Desk Technician, Bethesda, MD Our client is seeking a Help Desk Technician for a contract to hire opportunity in Bethesda, MD. Job Description The Help Desk Technician is responsible for completing daily troubleshooting and deployment tasks related to Windows and MacOS computer systems for the ORSORF divisions at NIH. Daily tasks include Receiving tickets via ServiceNow ticketing system, prioritizing tasks and assignments, documenting all troubleshooting and resolution steps within the ticket system, providing advanced level troubleshooting for Windows computer systems, escalating incidents and problems as necessary to the appropriate teams, working with vendor support to troubleshoot hardware defects, working with internal technology teams to provide a complete solution to the customersrsquo needs, and any other duties as assigned by the leadership team. Requirements Excellent Customer Service skills 3+ years troubleshooting Windows 7 and Windows 10 Operating Systems 3+ years working with Microsoft SCCM or IBM BigFix to deploy Windows OS BomgarSCCM Remote ToolsRDP experience for remote troubleshooting Willingness to travel across campus and occasionally off-campus to perform duties Ability to liftmovecarry computer hardware to the required destination Skilled with creating documentation and work instructions based on completed work Must have at least one of the following COMPTIA Certs A+, Network+, Security+, etc. ITIL Certification Desired ServiceNow experience. Microsoft MCSE or other related technical certifications. BA or BS degree in an IT related major. MacOS troubleshooting and deployment experience. Clearance Applicant selected will be subject to a security background investigation and will need to meet eligibility requirements for a Federal Government Public Trust clearance. Please Note Only those individuals selected for an interview will be contacted. No calls, inquiries, or Third Party Vendors please. We are an equal opportunity employer (Unable to sponsor H1B Visas). Since 1988, The ACI Group, a national IT staffing firm, has been committed to hiring the industryrsquos leading professionals and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert